If FedEx chooses to use a division other than Express to deliver an Express pkg and it's late or worse lost or damaged, and the pkg is of an extremely time sensitive nature, you're saying that under no circumstances FedEx might be legally liable for any losses incurred? Especially if the customer wasn't made aware that another division may make the actual delivery, or even transport that package?
From my own experience I transferred into a route that was created because a casual had mgrs convinced it could be done in 40 hours. She was getting it done, unbeknownst to them, by working on her break and driving like a maniac all day. When it was determined it couldn't be done legitimately, and the district director was demanding zero overtime, the mgrs took it upon themselves to carve off a large portion of the route and put those pkgs in the U.S. mail. All to save two to four hours of OT but ended up driving me under 35 hrs. Among pkgs being put in plain envelopes and mailed were VA medicines and company payrolls. Could go into much more detail but the thing is those customers had pkgs shipped to them by Express at Express rates. They weren't getting delivered by their due date. The mgrs were in effect committing fraud. Now if FedEx on a much larger scale chooses to divert pkgs to another division for delivery while accepting Express rates for that delivery, and that other division doesn't make it on time, they better have every t crossed, every i dotted, make it very clear to shippers what is happening before pkgs are shipped, or they may open themselves up to lawsuits. And don't tell me that can't happen because FedEx has lost a number of lawsuits in California alone over what might seem trivial things brought by its own employees. A class action lawsuit brought on by eager attorneys could not only result in huge damages but also a huge PR debacle.
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