CBUK
Well-Known Member
Is it just me or are the misrouted hub packages seriously on the increase?
We get so many packages arriving at our centre that dont belong to us. We have a new all singing, all dancing hub at Tamworth but the simple process of assigning a postcoded package to the correct centre seems beyond our capability.
I can understand the odd few but we get anywhere between 50/100. I also get so many late by day packages and missing bulk packages that even the customers are starting to notice an question the reasons. What do I tell them?
Yesterday I was stopped by a guy in a 7.5T Feeder vehicle. He was from Northampton, the neighbouring centre and he was delivering misroutes to us at Bury. He needed directions to the centre from me and he told me he had already made a delivery to Hunstanton in Norfolk on behalf of the Norwich centre that borders Bury on the other side.
It gave me a chance to tell him that I had 10 misroutes for Cambridge that I had been instructed to go and deliver to avoid them being late by day. I managed to deliver them all but did deliver 2 1200Ex packages at 1600.
I found out today that a driver from our centre at Bury had to go and deliver a package in Bournemouth which is a 400 mile round trip. We also sent a driver to Barking in London to drop off and collect misroutes. All this pass the parcel lark is making a mockery of the hub system. Is it this bad elsewhere in the U.K. I can only assume it is.
We get so many packages arriving at our centre that dont belong to us. We have a new all singing, all dancing hub at Tamworth but the simple process of assigning a postcoded package to the correct centre seems beyond our capability.
I can understand the odd few but we get anywhere between 50/100. I also get so many late by day packages and missing bulk packages that even the customers are starting to notice an question the reasons. What do I tell them?
Yesterday I was stopped by a guy in a 7.5T Feeder vehicle. He was from Northampton, the neighbouring centre and he was delivering misroutes to us at Bury. He needed directions to the centre from me and he told me he had already made a delivery to Hunstanton in Norfolk on behalf of the Norwich centre that borders Bury on the other side.
It gave me a chance to tell him that I had 10 misroutes for Cambridge that I had been instructed to go and deliver to avoid them being late by day. I managed to deliver them all but did deliver 2 1200Ex packages at 1600.
I found out today that a driver from our centre at Bury had to go and deliver a package in Bournemouth which is a 400 mile round trip. We also sent a driver to Barking in London to drop off and collect misroutes. All this pass the parcel lark is making a mockery of the hub system. Is it this bad elsewhere in the U.K. I can only assume it is.