UPS CEO, fresh off a strong holiday peak, turns to defense - Reuters
Boosted by an unexpectedly strong end to a tumultuous year, United Parcel Service Inc Chief Executive Carol Tomé is making defensive moves to keep Amazon.com Inc, regional delivery companies and other rivals from stealing customers.
Tomé, the first outsider to lead the 114-year-old company, plans to personalize customer pricing and modernize systems like billing and claims to make it easier for customers to do business with the world’s largest parcel delivery firm.
“Every morning I wake up looking around corners to see who is trying to get a piece of our pie,” Tomé said in a telephone interview with Reuters.
Boosted by an unexpectedly strong end to a tumultuous year, United Parcel Service Inc Chief Executive Carol Tomé is making defensive moves to keep Amazon.com Inc, regional delivery companies and other rivals from stealing customers.
Tomé, the first outsider to lead the 114-year-old company, plans to personalize customer pricing and modernize systems like billing and claims to make it easier for customers to do business with the world’s largest parcel delivery firm.
“Every morning I wake up looking around corners to see who is trying to get a piece of our pie,” Tomé said in a telephone interview with Reuters.