So I drop off a NDA at a center one town over from where I work. Customer counter was busy, so I drop it in the drop box in the parking lot. Check to make sure it goes in. P/U status is green, hasn't been picked up yet. This is at 4-415pm, well before any air pull time. Drop box is scanned at 6:xxpm. So when I track package it shows 6:xx scan and then shows a 3:00am scan saying customer tendered the shipment to UPS after the latest pickup time for the requested service. A day delay is likely. That's total bulls**t. No wonder they get fined for falsifying delivery times to avoid refunds. Drivers get fired and walked out over similar actions for dishonesty. If you missed it, just own up to it and refund the charges. Customer Service was useless.