You have to use I-Gate, which is only available on a UPS network, at least at my center. You can't access it on your home computer. Through I-Gate you will probably be using LMS. It's actually pretty neat, and easier than the whole paper thing in my opinion. Through I-Gate it'll tell you what is overdue, what is currently due, what you've done, review material. I like it. The CBT's are more interactive now, which is also a plus. Yea, still a pain in the butt, but we all still have to do them. Just make sure that they don't coerse you into doing them on your break that you've earned, unless you want to do it on your break. Either come in early (make sure they pay you for it too) or do them after your shift (still, make sure you get paid). They don't take very long but get paid for every second you are there taking them.