I make pet cream, I shipped 12 containers to a customer of mine in La. the shipment got crushed and all the contents were damaged beyond repair.. It happens.. no big deal.. I re sent the order and it arrived just fine..I also called and filed a claim.. the operator told me to tell the customer to keep the original contents and packaging for 7 days in case ups needed to pick it up for inspection.. which she did.. also during the claim filing I noted to the operator that my customer did not want to leave the package out on her porch because of the "unsafe" neighborhood in which she lived.. she left a work phone number for ups to contact her when they were ready to pick up the package so they could make arrangements ..with in a hour the center in La. called me and I told them what was going on and that they needed to call the customer to get the shipment..I was told that was just fine and we were all happy..10 days later I still had not received a fax to complete the claim..I called and inquired on it and I was told that ups had not been able to pick up the damaged package..I called my customer right then and she told me no one had contacted her or left any ups stickers on her door so after the 7 days she just threw the package away...which is what I told her to do which is what the claim person told me to do.. I did call and they told me the driver made 3 attempts and returned the call tag to the center each day..I don't understand all this, why would the center call me but not my customer? why would the driver not leave any notes on the door? and yep.. ups wont pay the claim because there is no package to pick up.. my rep has even come by and took pictures of my boxes, dividers, and bubble wrap and said that i'm doing everything right as far as packaging..somewhere something went wrong in this shipment..I guess i'm to blame but I think that I and my customer have done exactly what we were told to do.. I dont know anything else to do..thanks!