to lie, make excuses, and lose a customer than you full time and part time drivers ever will. First of all, today was a holiday. A customer was expecting a large shipment today which they needed desperately and was scheduled on time delivery for today. Well we all know UPS will cut routes on Mondays. My customer did not receive his packages because there were 2 routes cut and the other 2 routes trucks were completely full and his packages would not fit to make it out for delivery today. When customer called in concern, they told him that it show in the "UPS System" that this business was going to be closed on Mondays. WHAT? This business has NEVER been closed on Mondays! Besides, the driver had 2 packages for this business today! The other 16 large boxes stayed in the building! UPS also told this guy that he could come pick his boxes up. ARE WE SERIOUS? Think about it drivers, UPS will suspend YOU and FIRE YOU for missing a bulk stop with 16 packages no matter what your reason would be. This customer knows UPS management is Lying! Every UPS part time and full time employee should know that your UPS management personel will cover themselves in situations like this. But if you make the mistake as a Service Provider, your fired! Nice job of taking care of the customer management!