Good job management. You lied to the woman and you know it. More than likely the husbands load increased because of IE cutting allowances, the driver is more than likely over dispatched daily QUOTE]
I find it very interesting that when someone in management brings up "the other side of the story", it's a lie. I don't always agree with what's posted here, but I don't think they're lies; no, people are just telling the truth from their perspectiive.
Take a look at what Cino321 posted earlier - "Who cares about the packages. Honestly, when I go home at night, I could care less about what made service and what didn't, or who I disappointed today. I'm not here for extra credit." With this attitude, Cino is probably the driver that 55andout? is talking about- the guy who used to do the job, but now doesn't.
The point is that there's another side of the story. Someone once said "there's your side, his side and the truth" (somewhere in between). There are poor supervisors at UPS, but there are also poor drivers and both cause problems for the good people every day.