Our Home Delivery Manager is constantly wanting us to improve our Real Service numbers. We live in a town that has 3 large Universities and a lot of Apartments. Our business makes phone calls every morning on all our Direct and Indirect packages and all Apartments. We do this trying to cut down on the 07's. A lot of the packages either doesn't have a phone number or they include the shippers number. Most of the apartment complexes in our town will not accept packages in the office. I am looking for ideas from Ground and Home Delivery drivers and contractors on what they do to get their Real Service numbers up and try to come back package free at the end of the day.