Thursday night I was taking my twins out for their birthday. Lo and behold I come in Thurs morn to a big dispatch. Put er in high gear, everything went smooth, took my full lunch in increments and finished a 10.6 dispatch in exactly 9. Nobody died, nobody got hurt, no accident, no bad customer service. It benefited me to work fast to get done and it benefited me to get paid for the extra 1.6 hours. Some take advantage of the grievance procedure to work less, I take advantage of bonus system to get paid more. It's not for everyone.