Dumb questions

Discussion in 'UPS Discussions' started by WESLA, Sep 27, 2014.

  1. WESLA

    WESLA It is what it is

    I'm not a seasoned driver, I have the opportunity to so tcd work very occasionally, I do most of my driving running Saturday air. With that being said here is one of the most annoying things I run into
    Me: would you like to sign for this?
    Customer: oh no I can't sign for that, let me get my manger.
    3 minutes later
    Manager: who's it to?
    Me: (name of business)
    Manager: well what is it?
    Me: it's a package ma'am.

    Like why the hel would I know what it is!!!
  2. Packmule

    Packmule Well-Known Member

    I always tell them I left my cerial box x-ray specs at home today!
  3. superballs63

    superballs63 Well-Known Troll Troll

    Never ask someone to sign for a package, kind of force the diad upon them and be like "sign here please"

    If they say they need a manager, just tell them you're sorry that you don't have time to wait and turn around and leave
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  4. Indecisi0n

    Indecisi0n Well-Known Member

    Customer: what is it?
    Me: A box

    That's normally followed by silence but if you listen very carefully you can hear the wheels turning in the customer head and they quietly say "That was a stupid question".
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  5. Cementups

    Cementups Box Monkey

    "sorry, I'm not allowed to open packages anymore."
  6. ManInBrown

    ManInBrown Well-Known Member

    This. And I also assure them that they won't get in trouble for signing.

    "I'm not sure I can sign"

    "Yes you can. It will be fine"

    And don't say can you sign?

    Hand them the Diad and tell them to sign
  7. ManInBrown

    ManInBrown Well-Known Member

    When they say what is it.

    I always hit them with. I was late to work today. I didn't have time to open it

    1BROWNWRENCH Amatuer Malthusian

    :clown:I may have rhetorically asked that sort of question in the past.
  9. mmmbrownies

    mmmbrownies New Member

    Whenever they say they're not sure they can sign, I say "you work here right?" "Yes". "Well then you can sign".
  10. Packmule

    Packmule Well-Known Member

    Tell them there is a surcharge for peri pending pkgs and rifling thru them.
  11. ZQXC

    ZQXC Guest

    I tell them "They don't let us look in the boxes any more."
    .... and smile
  12. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I knew there was a reason you moved to feeders.

    There are retail establishments where only the manager or supervisor on duty are allowed to sign for packages. You very well could be getting that employee in trouble by convincing her it is OK to sign for packages.

    See above.

    There is a fine line between having a sense of urgency and being rude. The 3 posts I quoted above are all examples of being rude.

    One of the hardest thing for cover drivers is trying to figure out who will or will not sign for packages, trying to remain polite while mindful that the clock is running.
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  13. ChickenLegs

    ChickenLegs Safety Expert

    Dave is right.

    People usually ask the "what is it?" question because they're excited/happy to be recieving something. It doesn't mean they're stupid.
  14. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Don't get me wrong----the "what is it" question gets really old, but the point I was trying to make is you can be polite and still have that sense of urgency that we need to get done in a timely manner. Shoving the DIAD in their face is not being polite. Standing in line waiting for a signature is not displaying a sense of urgency.
  15. ZQXC

    ZQXC Guest

    They know I'm all about urgent when I hit the door.
  16. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    ...and breathe a sigh of relief when you walk back out...
  17. ZQXC

    ZQXC Guest

    The love my customers have for me, is much greater than the dislike your customers have for you.

    That's a whole lotta love.
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  18. Packmule

    Packmule Well-Known Member

    There are actually two kinds of customers who ask what's in it. Those who are just making conversation and those getgenuinely frustrated that I can't tell them the contents. The latter are the ones that burn up the clock digging out a packing list or insisting on opening the box before signing.
    I usually let them since 3/4 of the boxes I deliver are half open anyway. Then I get, "oh yeah! I know what that is!" Then a signature and I'm on my way.
    Just gotta read the customer.
  19. WESLA

    WESLA It is what it is

    Leave with the package? And sheet it up as what?
  20. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    "Too much of a :censored2: to wait two seconds."