and it does insult me when you guys say we don't service the customer - that is my job too. I have a director of sales that has never seen my largest customers because they are to busy kissing ass with the other staff managers.
edit: don't hurt the guiness. it is the only drug I am allowed to do anymore
Salesguy, I have sympathy for you actually.
It's not your fault we can't service Customers, it's sups and management.
Thats what we have been trying to tell you !
Listen, not too long ago, they gave me a few intown express deliveries, because the route driver had no chance to make the commented time.
For me, it was atleast a 45min detour (for 2 lousy packgaes), and 1 of them was totally impossible to deliver (Blockbuster, opens at 10am). Told sup, why are you giving me that one, I'll be there just after 9am.
Told me don't matter, it's express, if they are closed, place an info notice at the door !
Sure , enough, went there, around 9:10am, they were closed, left info notice. Job well done, eh ?
UPS, wanted to make sure express is "delivered" on time. Otherwise, they might lose a dollar or 2.
Well, I had to wonder what Blockbuster thinks ? Express, but gets it a day later, because of what ? Customer Service ?
Better late delivery then non delivery is customer service !
But, the numbers need to look great at the center, thats what matters.
Staples is another issue, probably lost 60% on my truck, to the competition. Because they don't accept uncompleted shipments.
And I can tell you, how bad that was with us, in another message box, one day.