Sorry guys..it's all true..and it was many years ago...when people wanted to go the extra mile for the company..not so much anymore..it's a thankless society we live in today..self centred...no one notices now if you do something above an beyond..as I said..the prosthetic leg..was in the lost suitcase..it was the only way I actually found it in overgoods..it was the guy's spare one..guess he wanted to make sure he would always have a leg to stand on!..
After you work trace,you develop a relationship with people sometimes,that you want to try and help them,because,sometimes,it takes a few days to solve someone's problem....especially elderly people..becuz,these German tourists..they were quite elderly..my Opa is part of their generation..
And yes..customer service was uber-important back then..as you say..it's all about numbers and industrial engineers,spreadsheets,etc..now..