In the mind of Joe Courier, any idiot can come on here, pretend to be a manager, and then spew exactly what the company wants employees to believe about their jobs. As in devaluing themselves so they'll never dare ask for more money or rise-up against a grossly overpaid management "team" of morons.
Customers care that their dog isn't run over, that the FedEx employee won't pee on their fence or defecate on their lawn, or molest their children. They'd also prefer the driver not back-in to their car or building. Oh, that's right, Ground drivers usually can't back-up. Never mind. Any idiot with 14 tattoos and a nose ring can deliver to the wrong address...every time.