For discussion...

[oldngray]

If it were an exchange the label would have been inside the package and the DIAD would have identified the stop as a merchandise exchange stop which, BTW, are a PITA.

Does UPS still do merchandise exchange? I thought that ended a long time ago.

 

[UpstateNYUPSer(Ret)]

Probably in Canada by now.

Possibly. One of them has family in Rochester (NY).

Perhaps they are making their way down to an isolated beach just off the coast of Mexico.

 

[By The Book]

Why rip off the shipper unnecessarily?

Hasn't the shipper already paid for both services?

 

[Harry Manback]

Why rip off the shipper unnecessarily?

How am I ripping them off? Did I not provide the service "they" requested? Is our official title "Decision Maker" or "Service Provider"?

One could make the argument, "Why rip off your employer unnecessarily?"

 

[UpstateNYUPSer(Ret)]

Does UPS still do merchandise exchange? I thought that ended a long time ago.

I had one a few months ago. It was for a 42" flat screen TV. I dropped off the replacement, completed the stop and told the consignee that I would be back later that day to pick up the original. The consignee was less than motivated and I had no intention of standing there and watching him take his sweet time making the swap.

 

[UpstateNYUPSer(Ret)]

Hasn't the shipper already paid for both services?

They have been billed but the charge for the call tag would be reversed.

 

[Harry Manback]

Does UPS still do merchandise exchange? I thought that ended a long time ago.

We do DIAD training on it every year but, I've never experienced it.

 

[cosmo1]

Hey, I apologized and gave my reason why.





BTW, you are new, so you get the benefit of the doubt.

Every single thread here gets derailed. Live and learn.

 

[Harry Manback]

They have been billed but the charge for the call tag would be reversed.

And who charged you with the authority to make such a call?

 

[UpstateNYUPSer(Ret)]

How am I ripping them off? Did I not provide the service "they" requested? Is our official title "Decision Maker" or "Service Provider"?

One could make the argument, "Why rip off your employer unnecessarily?"

Suppose you buy a new suit, bring it out to your car, change your mind, bring it back in to the store to return only to discover that they charge a "restocking fee" for all returns. Would you be OK with that?

 

[By The Book]

Ahh but, in your first post, you said you would NR1 the tag...

Yes, if the customer was home and it was an exchange( we don't wait for them to transfer items here) I would of came back tomorrow with the tag.

 

[UpstateNYUPSer(Ret)]

And who charged you with the authority to make such a call?

This is the way that I was trained but I don't need training to know that it is the right thing to do for all involved.

I do the same with OCA's for stops that have a daily pickup and for residential customers with RS or ARS packages.

 

[Billy Ray]

It was not an exchange. I was concerned about a paper trail 30 days later and confusion over what may have transpired. My way was simple and clear.

 

[By The Book]

If it were an exchange the label would have been inside the package and the DIAD would have identified the stop as a merchandise exchange stop which, BTW, are a PITA.

When I say exchange I mean a different size or color, which was sent after the first shipment and not identified in the diad, so they would need to go get the box, etc. and repack, tape and have at the door tomorrow like normal call tag pickups.

 

[Billy Ray]

BTW, you are new, so you get the benefit of the doubt.

Every single thread here gets derailed. Live and learn.

Informative, and condescending.........

 

[Harry Manback]

Informative, and condescending.........

If you've plans to hang around, you'll get used to condescension, padawan.

 

[UpstateNYUPSer(Ret)]

It was not an exchange. I was concerned about a paper trail 30 days later and confusion over what may have transpired. My way was simple and clear.

The paper trail would have been different had the consignee been home or not.

She was home and told you that the package and call tag were one in the same (she had most likely changed her mind). Scan package, RTS, scan call tag, cancel.

She was not home and you had no idea if the package and call were one in the same or not. Scan package, DR FD, scan call tage, NI 1.

 

[UpstateNYUPSer(Ret)]

Informative, and condescending.........

Oh, I see you have met cosmo.

 

[Billy Ray]

The paper trail would have been different had the consignee been home or not.

Really?

 

[UpstateNYUPSer(Ret)]

When I say exchange I mean a different size or color, which was sent after the first shipment and not identified in the diad, so they would need to go get the box, etc. and repack, tape and have at the door tomorrow like normal call tag pickups.

If I were running ahead or I was light I would wait until they made the swap right there.