Once you know how they want it delivered is it really that big a deal to go to A automatically?
Reread the start of the thread. A cover driver comes on route is not going to have that knowledge. Regular guys doing things like that, makes it very hard for a cover guy to come in do the job by the methods and come off like a jerk because they do not have the area knowledge. (nice run on sentence, eh.)
Covered a route the other day where a delivery to a car dealership had nothing but a name so I go where I normally go to parts/service. The women says well this doesn't go here. I showed her the address and asked if that was correct. She says yes but this person is upstairs and to the left and right blah blah (in totally different building). I kindly told the women at the desk that there is no way for me to know where a package goes by just a name and that I could leave it with her or return the package so they can address it properly. She took the package. Never had a problem since.
Similar situation I had recently for an oca.
Large medical facility with a pick up at the loading dock. Grabbed that & customer said oh I think this department had something too. Ok where's that?
Finally find my way through this maze of a building, only to be greeted by a puzzled look & no nothing for you, but try this department.
Ya, I don't think so. I don't have another 10 minutes to waste. Called my supe, told me to get the friend out of there.
Funny you say lazy state workers.....it was a state place.Yea I tell places like that they need to leave the pickups at the dock where I deliver. I can train people pretty good except for those lazy state workers.
Put it back in his corner and ask him why is it too hard to get the address right the first time. Also he could contact the person, have them come get it. You know if it's not such a problem.Ive had to deal with this so much. I get this a lot at colleges. The problem was it was always after I had just delivered to that del point. It would also happen 2-3 times a week. I got fed up with it. Now its. "I'm sorry Sir I would love to help you but the package says its for you. If you are refusing to take it then it will be sent back to the shipper." I did that 5 times before I was confronted by someone. He wanted to know in his words " what is so hard about going back and giving it to them!?" I said I don't have time to deliver packages back and forth between you guys all day. Then wrote REFUSED in big letters on the package right in front of him. He excepted the package