How would you sheet a RTS delivery that asks for COD?

Discussion in 'UPS Discussions' started by Scuderia, May 2, 2015.

  1. Scuderia

    Scuderia Member

    Just curious. I had to deliver a package back to the original sender (RTS), but the diad still asked me to collect money from them. Basically collect money on their own property. How would you sheet this?
     
  2. slappyhappy

    slappyhappy Member

    Pkg info then return
     
  3. youllbefine

    youllbefine Active Member

    Go into pkg info and hit return
     
  4. Indecisi0n

    Indecisi0n Well-Known Member

    We were told to zero dollar it. It will ask for a reason which you put RTS.
     
  5. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    It is a return to the shipper, not a delivery to the consignee.

    You would scan the package, hit big arrow down, fill in the COD amount, hit return.

    The COD amount will not show up in your COD reconciliation screen.
     
  6. ZQXC

    ZQXC Guest

    The information about a package is more important than the package itself; you must be new.

    Anytime that bar code is scanned, the COD amount must be entered (or a reason given for non-entry).
     
  7. oldngray

    oldngray nowhere special

    Yeah, if it is a return package the COD amount won't be added to your COD collection totals but you still need to enter the amount for tracking purposes.
     
  8. Overpaid Union Thug

    Overpaid Union Thug Well-Known Member

    What they said. Because you are telling the system that it is a return and COD doesn't apply. Entering a COD is not necessary and is a waste of time because you are returning the package back to the shipper and not delivering it to the original receiver who needed to pay for it.
     
  9. brownmonster

    brownmonster Man of Great Wisdom

    Wrong.
     
  10. Overpaid Union Thug

    Overpaid Union Thug Well-Known Member

    It's right. If you have a problem with it then contact every on car/manager I've ever had and state your case.

    It's logical if you think about it. The COD amount is irrelevant when being returned to the shipper because it is a return. Designating it is such nullifies the now irrelevant COD charges that do not need to be paid by the original receiver. They chose not to keep the package and so didn't have to pay for the package. My center has been doing it this way for as long as I can remember.
     
  11. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Wrong.

    You need to put the COD amount in there because of the service code (72) of the package.

    Sheeting it as a return will not add the COD amount to your total turn in.
     
  12. Overpaid Union Thug

    Overpaid Union Thug Well-Known Member

    The service code is irrelevant at this point. Whether or not the COD amount is added to the total turn in is irrelevant at this point. The package is being returned to the sender and the service level (COD) is no longer relevant because money will not be collected. At this point we are no longer delivering a COD. The package is now a return. Not a COD. Hitting return indicates that. There is no need to enter a collection amount (even if it is 0) for a package that is no longer meant to receive a payment because the package is no longer a COD. It's pretty simple logic and I would imagine that's why my center has continued to have us sheet it that way for so many years without even one mention of it causing any problems. Flame me all you want but pushing a little red X isn't going to reverse logic or the fact that my center has been instructing us to sheet returned CODs this way for a very long time.
     
  13. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Entering the COD amount is the correct method.
     
  14. Overpaid Union Thug

    Overpaid Union Thug Well-Known Member

    It's no longer a COD. Like I said earlier....call my center's management team, and any of the former, and express your opinion. If we were wrong I can assure you they would have put a stop to it a long time ago. It may be one of those things where either way is acceptable but I can assure you they chose our way because it is the logical way. And knowing my current supervisors I'd be willing to bet that they also chose our way because us not entering the COD amount ensures that a red flag doesn't come up somewhere and because designating that the package is a return (which it is at that point) doesn't either.
     
  15. FilingBluesFL

    FilingBluesFL Well-Known Member

    Why didn't you call your supervisor and get the answer to this question?
     
  16. rod

    rod retired and happy


    You mean his opinion would weigh more than upstates? Surely you jest.
     
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  17. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I would think that the red flag would come up when a package that was shipped and delivery attempted with a COD amount is returned without one.
     
  18. Overpaid Union Thug

    Overpaid Union Thug Well-Known Member

    That's actually a good point because the answer isn't in the methods. Not any that I've read anyway. All I can go by is my local practice. And Logically speaking.....it's probably the better way.
    Now thats' funny right there.
     
  19. ManInBrown

    ManInBrown Well-Known Member

    First time I had one of these I had no clue how to sheet as well. Pkg Info-return to sender is what I believe it says from that screen
     
  20. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Logically the right way would be to sheet the package with the information that is on the label.

    Does it make a difference? Probably not but your center is technically not sheeting COD returns correctly.