OK, I hate posting bad info, so I have to clear up a few things...
Massachusetts is one of a few states that does not allow alcohol delivery. If we have a box of wine or beer, we cannot deliver it and must enter it as "non-delivery. Security".
Our clerk will call the customer and try to address correct to a friend in NH.
A clerk
DID tell me that. Problem is that it may have been 10 years ago!
Is this official UPS policy here in Massachusetts, or just the clerk trying to be helpful?
I think the Massachusetts authorities would probably regard such re-routing of wine as a crime of some sort. Rightly or wrongly, Massachusetts has a law, and this re-routing is designed to circumvent that law.
Probably correct.
I got to work this morning, and the 3 packages were in my EDD. Great, I thought, Steve was right. It was kool-aid...
I went into the office and tracked it. They came up "Destroyed". It was wine, and it cannot re-enter the system once discovered here in Massachusetts. It gets dumped.
Over, if you could PM me that picture or just the shipper number and return label information I will get with our BD people here so that they can get with the BD people that services that shipper so that we can educate them. Dave.
I'll PM it to you if you think you can blow it up and read it. I honestly believe the lack of sigreq stickers or an A8 barcode means the shipper knew it was illegal to ship to Mass. Pop me your email and I'll send you the 3 I took.
Now my next question is:
Do we pay a claim for $1000 worth of wine we intentionally destroyed when the shipment was illegal in the first place?
If we don't pay, do we lose a big shipper?