Richard Harrow
Deplorable.
Really? How do you sheet the second package of a 2 package COD shipment that does not have the COD tag? No money? Doesn't have a COD tag.
I asked a division manager that once. The response shocked me a little, but I was cool with it. In a nutshell, COD's are an additional handling charge. Customers don't like to pay these additional costs. So in a shipment of say 3 packages from any given shipper, if box 1 has an amount due of $99, you must collect the $99. But if boxes 2 and 3 do not have any collection charges, then they are just your ordinary, everyday packages and should be delivered to the consignee.
If the shipper had done the right thing, they would have assigned COD charges of $33 on each of the 3 packages. We can't help that our customers are cheap. They typically learn their lesson the first time a consignee refuses the COD package but keeps the others. There's nothing we can do about it.