Hey retired moroon, How do you outsource local building support to China or India?
I guess its cheaper to Ship them over to perform a disaster recovery failover on an LOE Server? Have them swim over to punch down a lan jack that some hub idiot ripped out, or maybe get a working VISA to peform wireless survey to find out which access point isnt working right eventhough its pinging. Perhaps have them parachute in to intergrate a Worldship System to a Unix Server? Maybe have them get green cards so they can replace a card in the package counter pc or DIAD Rack when it fails.
Your ignorance is boundless. They have tried Outsourcing local TSG in other countries. It failed.
Why the retired moroon asks. I am guessing several reasons. 1. Accountability 2. Response Time 3. Overbilling hours 4. Knowledge of UPS specific apps and hardware.
Even if you use a local US Company that pays their techs less, those companys still have overhead and charge between $50 and $100 an hour and will have the problems I listed above.
It appears they want to make the Local TSG Very Lean and Mean. They want Complete Control.
I also enjoy when people talk about how much we make (a lot less than drivers). Techs start out making peanuts and the company has always determined our wages. Remember we have no representation. So please dont tell me we make too much. We never had a say.
For some reason they keep giving us a raise every year, its the damnest thing, I never even asked for it.
I am sick of these ex-UPSers that constantly paint doom and gloom for the rest of us. Go back to surfing porn.
I'd outsource you in a second. You guys way over-credit yourself. Your skills are minimal at best. For instance, what company asks its IT workforce to become A+ certified 15 years after developing the position. An A+ certification is a requirement for most IT shops. Count how many of your TSG came from the hub, center, preload, PT sup, etc. Count how many were hired off the street. UPS find reasonably bright people and make them IT. Once you are TSG, you start thinking you are expert IT.
Most local IT outsource/temp agencies have IT guys who blow away the best TSG techs. Sure, they wouldn't know the company or the technology, but it wouldn't take them very long to master it.
In the world of IT, TSG techs are just elementary or middle school students arguing they are graduate students working on their PHD.
You will get mad at the statement above, but it doesn't mean it isn't true.
I did IT before I worked at UPS, I did IT at UPS, and I have done IT since leaving. The fact is, God is my witness, that TSG is about the easiest IT I have ever seen. The hard part is putting up with being a second-class UPS citizen.
Sorry, the truth is the truth.