CJinx
Well-Known Member
I can't speak to that. I was refering to the Delivery Manager service on Fedex.com.And I suppose you think changing the resi so time commitment is just to keep up with UPS.
I can't speak to that. I was refering to the Delivery Manager service on Fedex.com.And I suppose you think changing the resi so time commitment is just to keep up with UPS.
From your perspective it may appear that way, but from ours on the inside it doesn't. There are dedicated costs to this service that they aren't recouping. Kinkos er FedEx Office was a fail from the start. A very small percentage of customers who use this service won't make up for the billions sunk into Kinkos er FedEx Office and millions spent on this new service. Sorry but spending a dollar to save 5 cents just doesn't work.
Here is something else to think about. Are they going to charge the same rate as commercial stops? If so I wouldbe pissed as a customer. Not to mention the resi surcharge.
Most customers don't want to pickup their packages even if it saves them a couple bucks.Here is something else to think about. Are they going to charge the same rate as commercial stops? If so I wouldbe pissed as a customer. Not to mention the resi surcharge.
I'll check but I think if you create a home delivery shipment and divert it to Fedex Office you still pay the resi, almost sure. However you can also save ~$3/pkg if you make a shipment directly to Fedex Office vs residential. Perhaps even save of delivery area surcharges, savings x2!
Based on the amount of crap we divert to our Office locations per customer request, I'm going to disagree.Most customers don't want to pickup their packages even if it saves them a couple bucks.
Based on what I see come down the belt every morning into the trucks and number of 3rd attempts I make, I'm going to disagree. Sitting behind a desk you don't have that perspective. It's a small percentage that gets diverted.Based on the amount of crap we divert to our Office locations per customer request, I'm going to disagree.Most customers don't want to pickup their packages even if it saves them a couple bucks.
Based on what I see come down the belt every morning into the trucks and number of 3rd attempts I make, I'm going to disagree. Sitting behind a desk you don't have that perspective. It's a small percentage that gets diverted.
Like I said in my station it's a very small %. Most people want the service they are paying for. Which is to have us del their pkg to them.A small percentage overall, yes; but a large percentage of all packages that are negatively impacting real service.
I don't have to be on a vanline to see physically see packages when I can read the report from my office.
My station allows walk-in pickups even though we have a Fedex Office within a couple miles of us. They have better hours though.
Most customers don't want to pickup their packages even if it saves them a couple bucks.
Like I said in my station it's a very small %. Most people want the service they are paying for. Which is to have us del their pkg to them.
Most customers don't want the hassle of going to some Third World Kinkos location and having to deal with the second-graders who work there.
It has more to do with their plans of making Express more of a part time workforce. Making service wouldn't be a problem if they had enough couriers and just let us do our jobs. They have cut so many routes over the years along with the micromanagement have turned most stations into giant cluster-fu cks. So believe what you want about this company but just remember you are on the outside looking in. They only tell the general public what they want to and even that is twisted.Like I said in my station it's a very small %. Most people want the service they are paying for. Which is to have us del their pkg to them.
And that is why both carriers usually give you a percentage off to waive money back guarantee. The #'s are good enough and it's a pain for all parties to do the work to get it back. So they cut a deal to make life a little more pleasant. And probably another reason why some delivery commits are getting later.
It has more to do with their plans of making Express more of a part time workforce. Making service wouldn't be a problem if they had enough couriers and just let us do our jobs. They have cut so many routes over the years along with the micromanagement have turned most stations into giant cluster-fu cks. So believe what you want about this company but just remember you are on the outside looking in. They only tell the general public what they want to and even that is twisted.
No, welcome to China. Obviously you care to some degree that you spend your time posting on a board justifying such business practices. There is a difference between running a tight operation and running a company into the ground. But hey it's all good as long as your packages are del on time or you get your refunds. The difference between your perspective and mine is what we have invested in this business.It has more to do with their plans of making Express more of a part time workforce. Making service wouldn't be a problem if they had enough couriers and just let us do our jobs. They have cut so many routes over the years along with the micromanagement have turned most stations into giant cluster-fu cks. So believe what you want about this company but just remember you are on the outside looking in. They only tell the general public what they want to and even that is twisted.
And remember I ship to all corners of the country, to the point I'm able to run trend analysts of all area's. Waiving Money Back if it isn't the standard for med-large companies, it is close. That doesn't mean your job doesn't suck, I'm just giving you a customers voice in this not having to know what happens behind scene's just looking at raw #'s. I wish you well, but also don't really care so much about your job, why? Because you really don't care about mine or others jobs, to the point you wouldn't get involved if there were problems at my place, you don't care, you just want your issues to be heard. I have no doubt they are trying to run as tight as possible, welcome to 2013.
For one , call it for what it is. Secondly don't try to justify it. This attitude of keeping the status quo has been at the heart of the problem for many years. Thirdly, if he truly cares , vote with his wallet. Don't do business with such a corrupt company.Let's say he does care. So what? What would you have him do?
The difference between your perspective and mine is what we have invested in this business.