Hello, I'm sorry for bumping the old topic, as a smart-pickup service end-user, I wanted to know what drivers think about SmartPickup service so I should not use this service and leave you guys alone and cancel the subscription as I feel like I'm bugging you guys now when I needed a smart pickup service. I expected UPS do better service as labels are expensive than other options, so Smart Pickups,
a small business owner I don't ship many packages I call rarely like twice or 3 maximum a month. And I just moved into this apartment in the urban Los Angeles area. The driver drops all the boxes at the front, and the security guys hand over to us on the first floor. I think I'm the only one who uses smart pickups as I see his behavior isn't normal and I never had an issue at the previous address. With that old grandpa driver who I always gave respect, he works so hard I often worried about him as I don't think he has a day off. Anyways so I provided him the gate key when no one probably didn't care for years even he screams outsides. (i was here for a year)
Anyways that's why I decided to continue the service. But this guy never picks up.
First time where I met him was at the front, we didn't know each other as I just moved in, and I nicely asked him to pick up my packages there(it was Amazon Returns), he said yes, but he didn't. So, well I know humans, forget somethings, me too, so after three days I realized the shipments still there! So he ignored two days already WTF. I ended up dropping the package at UPS store. And after the other day, I also had other pickups for my business, I called the UPS, and requested it over the phone because website request this guy never picks up. I would love to leave my package downstairs as long as he picks up!! But he never did. So I requested the specialist to TELL HIM TO COME TO MY DOOR. NO EXCEPTION. I PAID FOR SERVICE. Then magic happens. Even though I didn't want to see him at my door, i tried to train him this game, but the other young guy picked it up.
After that, I again requested smart pickup once a month because I don't want to waste monthly bills. but he never showed up on my two requests. Alright, that's fine; I dropped them at UPS store.
Today, I was busy, and I wish he stop by, but yeah I realized this thing never works. I decided to wait for him for the whole 12 hours and see if this man would ditch me again. friend Yeah, he did. So what do you want? Do UPS drivers get minimum wage in LA?
So far it was my 8th(!!!!) complains over the phone in 3 monthly bills period and only one showed up that was another guy.
Today i wanted to fight for this issue, so rep to the specialist her solution, no calls, no pickups, no doorbells, no knocks. And this guy marked my request as package picked up. wow
Okay, the 2nd specialist she was speechless to me, and she reported to the supervisor, and then supervisor wants me to wait about 5-10 minutes cause she will talk to LA facility manager named Darren? He called me later he will find someone picks it up today so ok I will be here for next couple of hours. Now it's 824 PM. I guess he will never show up.
Smart pickup, you guys, should come and pick up, but the system doesn't work well because of 1 driver. I am kind to enough put packages downstairs for him if that was his excuse, but no he always didn't get those. Now security guards made UPS PICK UP ->->-> sign. In handwriting with color pens. This one is not by me. It's by neighbors; security guys don't even know my story.
We do have three elevators all in one place that is not even busy, a couple of seconds button wait. He does not move his a.
Right next to the front. Just a few steps away. Well okay, you must be worked here for a decade or somthing with some own developed professional rule to follow.
Okay so maybe UPS pay you guys minimum or $13-$14 an hour with no benefit then I would do the same and don't give a pho to the supervisor
Or Smart Pickup idea was some non-sense officer on board who never had delivery experience and make you all staffs tired of this sit even supervisors.
That grandpa driver should take his spot and make money more comfortable than him. This is my first time issue with UPS in entire life.