FlexPVC,
We are sorry for the inconvenience. A paper bill can be mailed to you. However, there's a few reasons we try to avoid that if possible. The main reason is cost, if we have to mail it, we incur a cost of both the ........ they don't want to go back to paper.
Okay, here is the history. We were in Arizona. We moved to Nevada. We had to get a new account. The old account was detailed billing, (full details) and send via mail. That worked well.
The new account was setup with paper billing, but all we got was a summary. We asked for detailed billing "like we had it." We were told (by our new rep) that we'd be happier with the online billing options. I said Okay. So they set us up. However, we could not view our past bills. (weeks and weeks went by.) Also we did not have full details, only some details. (third party and inbound on our account was detailed, but our outbound was not.) Also the website was very, very hard for me to use. Even our rep had trouble finding the right things to click on to get where we needed to be and frankly it was like running a maze in the dark with both hands tied behind my back. After months of total frustration (finally finding the place I need to be on the website and still not getting full details) I told our rep, "enough of this already. I just want our old system of paper billing in the mail with full details on all shipping." It took several more months for that to happen and then what happened was nothing happened. No more online and no paper billing started. After awhile of this I called the 800 preferred no. and after about 6 calls I finally got someone who "got it" and was going to fix it all for us. Again, weeks go by and no paper invoice. She does however send me some of the past bills via pdf via email. Okay, we were able to get those, and that was fine, full details on all shipments... but she had to manually email them to us. After a few weeks I think she got tired of doing it or forgot, but they stopped. I told her and she sent some more. But then they stopped again. Then she told me there was nothing more she could do and to call the 800 no again. Well I'm not going to waste anymore of my time with that.
I have also asked about 100 weight... but never got anything setup. At least I don't think I did. If there is a manual or some directions on how it all works, I do not recall seeing it.
I tried many times for UPS freight, but the quotes we are given are just plain nutty. My suppliers can ship for me for 1/10th of what UPS freight quotes me. So we just let that go since there was nothing for us in going further with that.
Part of the reason for this is the errors in the billing. I do not know if everyone has to do this, but we will find many items incorrectly dimensioned. And not by an inch. We are talking 60" difference. 24" difference. The weights are almost always exactly what our scale shows, but the discrepancy in dimensions is so bad, I have taken pictures of the items we ship with me holding a tape measure and when we get the bill (detailed) it'll show 74" when in fact it was 39" or something like that. Then we get hit with the $45 oversize charge. I have come to understand the measuring system is.... let's just say there is no incentive to get it right.
I did a little searching on the Internet... it seems I am not the only one complaining about the dimension issue with pkgs. I think UPS has a very serious problem there.. one that could bite them if you know what I mean.
Also, why are you mailing me our bill anyway? Why are you not just sending it to us via our pickup?
Frankly I don't want anymore trees cut down to send us our bill. And the pdfs the lady supervisor sent had the required information. But she had to manually send them. No way to be assured you'd get paid. And no way for us to review our charges.
So that's it in a nutshell. The past 10 months of our business lives with UPS. It has not been a pleasant experience.