Weird conversation with a OMS

Discussion in 'UPS Discussions' started by chris9834, Aug 26, 2014.

  1. chris9834

    chris9834 Member

    Ok so I got a msg on my board saying call center. So I called the center and the OMS was calling me about a stop that I did 3 attempts on she told me that she wants me to leave the send again in my car and that she is going to make me do a 4th attempt because the customer said he has weird hours and that I didnt take the package to the neighbors. So I told her well in fact I did check the neighboring business and they must have weird hours too because they were not there either. She then told me well he said there is multiple business in the same complex. So being in my packet I didnt wanna tell her what is common sense that I nor does any other driver have time to walk around a complex lokking and asking people will they hold a package for a person thst has weird hours especially when your trying to make scrath. So the reason I say it was weird and is making me look in to the issue as far as do I "have to" if requested by OMS because she told me I know your in your 30 day packet and I didnt want you to get in to trouble so thats why I told you to call me. I know at my former employee we didnt have to go back because 3 attempts is 3 attempts and personally I think it sends a bad msg to a customer that they can do this all the time. That and the company already looses money on the 3rd attempt. One driver said I dont have to but I want more answers on thar. So my question to yall is do you have to if requested by a OMS or is she taking advantage of me because im new and dont know the dos and don't.. im not lazy im just trying to know my rights and not be pushed around because im new. As usual thanks for taking the time to read this.
     
  2. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    I'd slap a closed4 on there tomorrow and call it good.

    Work as directed it sucks but if they want to lose money so be it.
     
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  3. brownmonster

    brownmonster Man of Great Wisdom

    Deliver it tomorrow where the OMS said the guy will be. No big deal. 4th attempts are not unusual.
     
  4. Dont worry,they will send you. more stupid messages,in the future!I
     
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  5. chris9834

    chris9834 Member

    Ok cool thanks guys just wanted to check 1st. And there was no time given by OMS as to when consignee would be in. But ill give it a 4th go around hopefully there wont be a 5th if no luck.
     
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  6. ZQXC

    ZQXC Guest

    ..... it's always something
     
  7. undies

    undies Active Member

    Ask the oms to give you the direction in writing so you can show our on road the next day when he asks why you wasted 2 minutes at the stop.
     
  8. Johney

    Johney Raise your hand if you think Upstate is a D-Bag

    Wait for UpstateNyupser. It will be the only right answer.
     
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  9. bleedinbrown58

    bleedinbrown58 ahhh....the mouth breathers

    In the BOG, the driver will swing by the business at 7am with the package in his personal vehicle to service the customer...lol
     
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  10. ZQXC

    ZQXC Guest

    ...record it as a NFI 4
     
  11. Jack4343

    Jack4343 FT DR Specialist

    At our center you would now be in trouble for not pulling a Class 2 exception package off your car in the PM and giving to clerk.
     
  12. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Give the package to the clerk and let them decide. If it is on the car today make the attempt at that address only----do not try to indirect.

    The customer is trying to take advantage of us.
     
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  13. Personally I'd attempt it ten times if that's what they want. Who cares it's just another stop.
     
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  14. Indecisi0n

    Indecisi0n Well-Known Member

    I got a message one day :

    "How big is your package?"
    Reply
    "I don't think I should answer that."



    Damn misloads.
     
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  15. bleedinbrown58

    bleedinbrown58 ahhh....the mouth breathers

    What....no ups-issued ruler?
     
  16. tacken

    tacken Active Member

    Please run around your truck three times. Than deliver it using your left hand. Your paid by the HOUR.......
     
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  17. bleedinbrown58

    bleedinbrown58 ahhh....the mouth breathers

    :blahblah::blahblah:
     
  18. cooperjake

    cooperjake Member

    They always send me messages like that....and all I think about is the $$$$ they pay me and I'll go there 50 times if they keep paying me
     
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  19. bleedinbrown58

    bleedinbrown58 ahhh....the mouth breathers

    To all drivers: did you check the color of your urine today?? lol
     
  20. scratch

    scratch Least Best Moderator Staff Member

    "Work as directed", notice the extra money on your paycheck the following Friday.