Pretzelman,
You obviously are not on the front lines of the business. Those beloved reports showing "missort" frequency are complete KKrap. On the front lines of every center and every hub in every district, those reports are manipulated by the very people responsible for creating them.
One of the main reasons for the decrease in missort reporting has to do with the "false" coding of missorts in the first place.
Its an easy task to appear "good" on numbers when all you have to do is instruct your drivers to falsely "sheet" packages with codes that dont appear on the "missed" or service failed reports.
Managers at every hub have instructed both the drivers, OMS sups and hub personnel to record pkgs that were service failed for the day as "NOT READY 1".
Additionally, another popular code is "SECURITY".
These codes prevent the proper recording of service failed packages by the thousands each business day.
In my hub, I personally presented to the division manager, documentation from our "management" to sheet as described above, and his response was "we have to do, what we have to do", "we dont need the heat from corporate".
While you are celebrating some rediculous report, those trying to keep in line with their bonus structures are "cooking the books" in order to appear as if "all is well" on the front lines.
Its too bad the company doesnt can every single management person responsible for "cooking the books".
Its just better to appear successful on paper.
On a daily basis, our particular center service fails about 100 packages a day due to missorts on wrong cars. PAS has proven to be a partial success but proned to serious err's.
As far as service is concerned, WLA is probably the worst for service as overtime has hit all time highs this year. Plenty of package drivers have passed 90K this year. This hasnt been due to raises, but completely related to the excessive overtime worked each week since the begining of the year.
1145 is the average paid day out here. Knocking on customers doors after 830pm and some up to 930pm doesnt make for good customer service.
The company, in its efforts to provide better communication to its customers, sends emails to customers telling them to expect their package between 9am and 5pm, only to have our drivers showing up at 9pm.
This is a constant source of aggravation for the drivers as "we" are the ones having to explain why we are out there after 830pm.
The company has spent tons of money on excessive overtime in 2009 and to that end, any hopes of additional profits disappeared with the extra 20K paid to each full time driver.
Service, is a thing of the past. Today, numbers mean more to the company than service ever has.
MIP has been the root cause of corruption in the package divisions. As long as managers are directly affected by the daily business, then there will always be managers trying to manipulate the numbers and increasing their MIP.