who's the customer?

Discussion in 'UPS Discussions' started by bddaddy, Nov 16, 2015.

  1. bddaddy

    bddaddy Member

    It seems a lot of us are mistaken on who the customer is. Remember, the shipper is the customer and we are working for them. The receiver is just happy to see us and hopes their package made it in one piece.
     
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  2. AllOnTheHorses

    AllOnTheHorses Active Member

    For me, it is both shipper and receiver.
     
  3. Cementups

    Cementups Box Monkey

    Both the receiver and the shipper are the customer.

    Potentially EVERYONE is a customer. Be a d1ck to someone on the sidewalk......you just lost a customer.
     
  4. PT Car Washer

    PT Car Washer Well-Known Member

    Had a road rage incident one day and LP described the crazy has a customer.
     
  5. Clock Sucker

    Clock Sucker I handle a lot of packages

    I have road rage every single day
     
  6. Bottom rung

    Bottom rung Active Member

    Relax dood
     
  7. Clock Sucker

    Clock Sucker I handle a lot of packages

    Easier said than done
     
  8. Jackburton

    Jackburton Gone Fish'n

    I remember when we had internal customers, all that went away when internal dept reports became more important.
     
  9. Monkey Butt

    Monkey Butt You can call me Chappy Staff Member

    Internal customers don't pay for the services provided them.
    When UPS migrated to a "cost basis" approach, most of the internal customers did not want to pay.
     
  10. Indecisi0n

    Indecisi0n Well-Known Member

    I take care of both my giver and receiver.
     
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  11. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    The customer is the person standing in front of me.
     
  12. Wally

    Wally Hailing from Parts Unknown.

    The one giving me the tip is all I care about!
     
  13. Monkey Butt

    Monkey Butt You can call me Chappy Staff Member

    I don't know about that .... you seem a little tight.
     
  14. jaker

    jaker trolling

    Think with your mouth
     
  15. Monkey Butt

    Monkey Butt You can call me Chappy Staff Member

    How has it worked for you?
     
  16. Dusty Buckets

    Dusty Buckets New Member

    Our customer is the shipper, true. However, his customer is the recipient, so indirectly the recipient is our customer as well.
     
  17. barnyard

    barnyard KTM rider Staff Member

    I keep reading the title to this thread like I am talking to my dog, "Who's the customer. That's right, you're the customer. You want to go outside??"
     
  18. jaker

    jaker trolling

    I won't answer that like I want to , but I will say I didn't target you in that post like you did me

    I thought we had rules to keep people from saying things like to a member of this forum
     
  19. Monkey Butt

    Monkey Butt You can call me Chappy Staff Member

    Yeah, right.
    You quoted my post and I quoted yours.
    If your post was not directed at me then mine was not directed towards you.
     
  20. Overpaid Union Thug

    Overpaid Union Thug Well-Known Member

    For corporate UPS the only customers are regional managers and stock holders.