Cameras coming to FedEx Ground Trucks

[bbsam]

I'm sure customers just love late freight too.

Late freight has become the industry norm.

 

[Operational needs]

Late freight has become the industry norm.

Sure has. And customers just go online and complain, but deal with it.

 

[bbsam]

Sure has. And customers just go online and complain, but deal with it.

It’s built into the cost structure. A real fleecing of the consumer if we’re going to be honest about it.

 

[Oldfart]

I'm sure customers just love late freight too.

Volume increase means we either have a lot of repeat customers or a steady stream of new customers.

 

[Cactus]

It’s built into the cost structure. A real fleecing of the consumer if we’re going to be honest about it.

Damn right. I think the Federal Trade Commission needs look into that but they’ve probably been paid off.

 

[Cactus]

Sure has. And customers just go online and complain, but deal with it.

But The company loves to cruicify couriers if they have a late on a day when the freight is actually on time. Big double standard there.

 

[Operational needs]

It’s built into the cost structure. A real fleecing of the consumer if we’re going to be honest about it.

Yep. What are they gonna do, go to UPS? They’re doing the same thing. It is what it is.

 

[bbsam]

Yep. What are they gonna do, go to UPS? They’re doing the same thing. It is what it is.

They have accepted it.

 

[Operational needs]

But The company loves to cruicify couriers if they have a late on a day when the freight is actually on time. Big double standard there.

No crucifying for lates at my station. General attitude is, Oh well, unless you have a bulk stop late.

 

[Cactus]

No crucifying for lates at my station. General attitude is, Oh well, unless you have a bulk stop late.

You must of have better/nicer managers than I ever did. Very few of them ever did a real route even for a day.

 

[Operational needs]

You must of have better/nicer managers than I ever did. Very few of them ever did a real route even for a day.

My manager was a great courier. My station is constantly understaffed and they’ve gotten used to the lates. If I tell my manager I’ll have lates he just says, Do your best.

 

[Operational needs]

You must of have better/nicer managers than I ever did. Very few of them ever did a real route even for a day.

Oh, and he’s the best and nicest manager I’ve ever had. Everyone wants to work for him. Lol.

 

[Cactus]

Volume increase means we either have a lot of repeat customers or a steady stream of new customers.

Or customers that don’t know any better.

 

[Cactus]

Oh, and he’s the best and nicest manager I’ve ever had. Everyone wants to work for him. Lol.

Good for you.

My former manager was a weasel who wined all the time during meetings about how hard he worked and stuff that caused more work for the managers. Oh, and he totally sucked at being a courier.

 

[59 Dano]

Just out of curiosity, why is it such a problem when a route is consistently run above goal?
Why must goal be constantly placed j.u.s.t out of reach?
If goals are consistently "too low", then whatever system used to calculate goals should be scrapped.

What do you mean by just out of reach? How high is too high?

As for them being too low, it's up to your manager to adjust the goal up or down to reflect changes on your route. Examples include a new housing or business development that generates lots of stop volume in a fairly small geographic area, the addition (or loss) of high volume stops that require(d) a lot of time to process, a major long-term construction project that eats up a significant amount of time, the addition/loss of an outlier stop (or stops) that are (were) frequent enough to have an impact on your monthly SPH total, gaining/losing overflow from/to another route, and so on.

There's no perfect way to calculate what SPH should be. The most common reasons (in my experience, at least) for it being significantly out of whack one way or the other are that it hasn't been adjusted to reflect changes in the route and courier complacency or habit.

Just because a particular courier can exceed goal doesn't mean they're using Best Practices. I knew too many swings (I was one) who sped, ran, and violated policy just to show up the regular route driver.

I'm sure they exist. I've been on many checkrides and seen safe, courteous couriers and swings make fools out of established SPH goals. Nine times out of ten they were simply better organized and worked quicker.

Then there are those swings who never, ever "get" it...

 

[59 Dano]

You made it sound like many others were able to run those numbers. However, if you actually knew how things work, you'd know that if a particular courier has run a rt for a number of years, generally the only other person running it is a swing, or a 4X10 cover. And things are fluid. The route may be somewhat different than it was a few years ago, even 6 months ago. Different days are busier, or slower. What a swing does on a slow week won't be the same as a normal week. Or it could be the courier is a slacker and is being pushed to be more productive. It varies, and there is no definitive, one size fits all cookie cutter formula.

Good grief, you're hopeless.

 

[59 Dano]

See, right there is a real example of the problems that plague FedEx, UPS and much of the whole industry too. All this fixation on goals, goals, goals leaves the important person which is the customer putting up with less and less good customer service. Very clear you don't give a damn about service there Dano. Just numbers.

Slow couriers always beat the hell out of the "customer service" drum and think that if you don't have any lates it shouldn't matter how much you milk the clock.

You're delivering a package. What does the typical customer want? They want it on time and they want the courier to be friendly and professional. Couriers who make the kinds of complaints about quantifiable measures of performance that you're making in the name of "customer service" tend to be slow.

 

[59 Dano]

Show me where the custoners are satisified if you can. I don’t see how with perpetual late freight, crash and dash service etc.

Package volume is still growing, so I guess everyone hates FedEx, LOL!

 

[59 Dano]

I'm sure customers just love late freight too.

A lot don't care.

 

[59 Dano]

But The company loves to cruicify couriers if they have a late on a day when the freight is actually on time. Big double standard there.

Where's the double standard? Should they also be held accountable for lates that aren't their fault, too?