Are you serious with these questions? Service Failures are NOT an option. Once you get behind the wheel of a package car, you are RESPONSIBLE for controlling the load. You have to act proactively to control the delivery process and that means identifying all business stops for the day. If you have to break off trace to get them delivered, then thats what you do.
You dont have an option to fail packages.
You are lucky you havent been fired as of yet, but keep up this kind of activity and you will be.
Service failing packages is not an option when you lose control of the load.
Peace
TOS
Really? It sounds to me like you lost control of your load when you hit the reply button.
There's no way in hell I'd sit in an office and even entertain the idea of a warning letter for something like this.
A) The kid is a rookie.
B) He isn't being trained properly. Probably because his oncar is too busy following 15+ year drivers and trying to fire them for backing up to a dock instead of handcarting everything.
C) He's going out cold, which isn't how it's done in 2012. All of these routes are grossly overdispatched. 3 days of supervisor training on a route or until the driver feels he has a strong grasp of area knowledge.
These service failures are an option, for his managers. They are choosing to let him (and the packages) fail. Period.