While yes they do have a business to run, I think the line about the deliveries was not necessary. We all know UPS will go on with or without us, dead or alive those pkgs got delivered. We wont let a little gunfire stop that.What would you expect them to do? The driver was either at or on his way to the hospital. The contents of the pkg car or the pkg car itself were not part of the investigation. UPS did the right thing by calling in someone or having a sup finish the route. They do have a business to run.
I think its just one more reason drivers in bad areas, need more protection, or two on a truck in these areas. And the way we are all pushed to be faster, better, I think you may drop your guard. Wonder if he will find a new job if hes OK?