Thanks to everyone for their input!
Don't take it personal.... if you get a crappy response.
Some people handle UPS stress different than others.
To answer your original question, there is no contractually enforceable metric.
There could be a myriad of reasons for what happened.
Most management and drivers look at My Choice as a "suggestion".
On both parts.... It's Stop, Drop, and Roll.
If you are regularly having big ticket items ($) shipped to your house, you want to meet and
introduce yourself to the Driver. You might be surprised how accommodating some can be.
Amazon delivery's of dog food or cat litter.... aren't going to cut it.
-Bug-