question about how much of ground market share growth is from express and how much from competition but i didn't hear him answer that question (my computer was buffering so maybe he did, but i don't think so))
What will remain unsaid is how Ground is being sold to customers (by Sales) instead of Express. Fred's profit margin from Ground far exceeds that of Express, so there is no incentive to have customers
use Express, unless it's to a market not served by Ground....International, P1, FO, etc. They are going to move as much volume as possible over to Ground as quickly as they can.
I met a Sales Rep by chance a few weeks ago and really pressed him about exactly what he was being told to do. He tried to BS me at first, and then I explained to him that most of us had already figured out the Master Plan, and that I wasn't buying his answers. Then, he actually admitted that they were being told to sell Ground first whenever possible, and to only sell Express when Ground couldn't handle the job.
Any delays are not for our benefit.