A daily high-volume customer asked me wtf was up with the Express driver. Yesterday he allegedly peeked through a window and drove away, unaware that he had about five skids of P1 for a major $$$ retailer staged about ten feet back from the normal area. I suggested a "visual cue" might have been nice, since it's an abnormal shipment. But the customer complained that it has happened four times with this driver in the last few months. As I was out covering the route today, I wasn't much in the "know" of all the drivers out in this neck of the woods, but I did see the same guy at two pickup stops later in the day. I bit my tongue on telling him anything, just in case it's another driver covering that stop. Doubtful, because I helped him load a 135lb wooden crate on the other end of the route an hour before seeing him a block from the complainer. I guess my point is... none of us are perfect.