Seriously, how do they? They have the shoddiest delivery practices I've ever seen. I have never had good experiences receiving goods shipped via FedEx.
When I lived in an apartment building in a not so good part of town, a company that was shipping warranty replacement parts to me did so via FedEx. The package was simply dropped off in the middle of the apartment hallway for anyone to walk away with....and it did walk away. The company tried via FedEx twice more, and twice more the package walked away. They finally shipped it UPS and I received it.
Just today, I get home from the store and find 2 CARDBOARD boxes sitting outside IN THE RAIN. No protective covering, no notice that they tried to deliver and could not. No, the boxes were simply dumped in front of the house in the rain.
Experiences like this have taught me to never trust a shoddy company like FedEx for anything. They could offer totally free shipping no matter what and I'd still refuse to use them at this point.
They stay in business because Ground/HD is cheap and FedEx enjoys a terrific profit margin on it. They accomplish this through a scam "contractor" system wherein drivers are paid very little and most operating costs are passed-off to the owner operator/contract carriers, who dba FedEx Ground/HD.
This is highly lucrative for FDX, and some contractors make a decent living because they pay basically nothing ($12-$14 per hour with no benefits). Maintenance and safety are generally spotty, and the quality of employees is commensurate with the pay...low.
In return, you get crappy service that doesn't cost much. FedEx could care less about your issues, so good luck on getting problems resolved. That would cut into profits.
Finally someone actually answered the question. Thanks for the prior 22 responses waisting everyone's time.They stay in business because Ground/HD is cheap and FedEx enjoys a terrific profit margin on it. They accomplish this through a scam "contractor" system wherein drivers are paid very little and most operating costs are passed-off to the owner operator/contract carriers, who dba FedEx Ground/HD.
This is highly lucrative for FDX, and some contractors make a decent living because they pay basically nothing ($12-$14 per hour with no benefits). Maintenance and safety are generally spotty, and the quality of employees is commensurate with the pay...low.
In return, you get crappy service that doesn't cost much. FedEx could care less about your issues, so good luck on getting problems resolved. That would cut into profits.
*wasting*Finally someone actually answered the question. Thanks for the prior 22 responses waisting everyone's time.
The Ground driver that I see most during the day does a very good job of taking care of the customer. He is on road long before I am and is still working as I am heading home.
*wasting*
This is not a help line. This is not the 1-800 number. I doubt anyone here cares that a customer had a bad experience with FedEx. We do not own the company and that is for the higher ups to care about.
Ask for Rajib. He's a legend in San Salvador.I should advised them to call one of our barely English-speaking call centers so they can provide some lame excuse off a cue card. If you have ever talked to any of these folks, it's clear they don't even know how the Ground and Express systems operate.
Exception to the rule.
When you work for a day rate and get no OT and benefits you only focus on getting done and going home or to job #2. Unfortunately until drivers are given a living wage for the work they perform you will get drivers that do not care. That's getting what you pay for.Seriously, how do they? They have the shoddiest delivery practices I've ever seen. I have never had good experiences receiving goods shipped via FedEx.
When I lived in an apartment building in a not so good part of town, a company that was shipping warranty replacement parts to me did so via FedEx. The package was simply dropped off in the middle of the apartment hallway for anyone to walk away with....and it did walk away. The company tried via FedEx twice more, and twice more the package walked away. They finally shipped it UPS and I received it.
Just today, I get home from the store and find 2 CARDBOARD boxes sitting outside IN THE RAIN. No protective covering, no notice that they tried to deliver and could not. No, the boxes were simply dumped in front of the house in the rain.
Experiences like this have taught me to never trust a shoddy company like FedEx for anything. They could offer totally free shipping no matter what and I'd still refuse to use them at this point.
Perfectly said. This is not a professionally run company. It's run by a bunch of contractors that for the most part are learning how to run a business on the fly and X ties their hands.When you work for a day rate and get no OT and benefits you only focus on getting done and going home or to job #2. Unfortunately until drivers are given a living wage for the work they perform you will get drivers that do not care. That's getting what you pay for.
It's run by contractors now? According to you we have no control over our operations. Which is it?Perfectly said. This is not a professionally run company. It's run by a bunch of contractors that for the most part are learning how to run a business on the fly and X ties their hands.
I did say that in error glad you caught it. It should of said "employees that think they are contractors". Thanks for catching that.It's run by contractors now? According to you we have no control over our operations. Which is it?
Shut up mudwhistle! FedEx and UPS might be shoddy companies and your Wayfair crap might have been left in the rain and damaged but you're the donkey who wasted ten minutes of your life signing up to a site for disgruntled and {sometimes} gruntled employees to vent. Good luck with your next Zoolily order Sally, go the the Facebook page and bitch and moan, they listen and care there!Seriously, how do they? They have the shoddiest delivery practices I've ever seen. I have never had good experiences receiving goods shipped via FedEx.
When I lived in an apartment building in a not so good part of town, a company that was shipping warranty replacement parts to me did so via FedEx. The package was simply dropped off in the middle of the apartment hallway for anyone to walk away with....and it did walk away. The company tried via FedEx twice more, and twice more the package walked away. They finally shipped it UPS and I received it.
Just today, I get home from the store and find 2 CARDBOARD boxes sitting outside IN THE RAIN. No protective covering, no notice that they tried to deliver and could not. No, the boxes were simply dumped in front of the house in the rain.
Experiences like this have taught me to never trust a shoddy company like FedEx for anything. They could offer totally free shipping no matter what and I'd still refuse to use them at this point.
Meh maybe...I'm just pissy still from my asskickin yesterday.It was warranted for him to find out why there's a different level of service
So they're employees, but they run the operation independent of FedEx. Interesting attempt at backtracking.I did say that in error glad you caught it. It should of said "employees that think they are contractors". Thanks for catching that.