Hi there! I have a few concerns/questions about things going on in the facility where I work, and if they're acceptable or not. But first, some information! I work in early morning Preload in Canada, and haven't been with UPS too long, started in June 2016. When I started I was told I would get a minimum of 25 hours a week, making start time around 3:15am +/- 15 minutes. Volume would be between 6,500 - 9,000 pieces. Now, we are running closer to 7,300 - 9,000 starting at 4:15am +/- 15 minutes, and getting maybe 18 - 20 hours a week. I understand there is a certain PPH we need to hit, however, our facility is still using the older crayon and charts method with a belt. We are still expected to keep with the rest of Canada's PPH, which puts the flow rate around 2,000 - 2,800 packages an hour because of our later start times. It forces us to stack and not be able to maintain proper egress. Even with that flow rate, we are still there at, and past, driver PCM. It is a common occurrence at this facility for Preload Sups to load package cars, either because a Preloader has called in sick, or a Sup has deemed that a Preloader "needs help"; they will also split the belt and cart up the blow-bys from the end of the belt throughout the day. Sups have also been known to pull Preloaders from their cars to help with the retain for the first hour so, forcing their neighbour to deal with the additional cars. The unload Sup is not much better, they're often found emptying bags or working in the trailers, so unload can work at finger-blistering speed. We used to have a roamer who covered these things, but they were recently promoted to supervisor unbeknownst to essentially everyone until the PCM after the fact. Lots of this doesn't seem exactly right to me, but I could be 100% wrong as I'm newer to the UPS family and the communication at this facility isn't the best. I understand being in Canada somethings might be, and are, different, but a lot of this feels like management is completely walking over us so they get their gold star at the end of the day. So, what I'm wondering is: Are there any guidelines/rules for determining the flow rate/unload speed, or is it however many packages an hour they deem necessary? Should Preload still be there at/past driver PCM? How much/little of the above should the Sups be doing? Are there any courses of action I should be taking at this time? Thank you for your input!