I'm NOT a UPS employee, present or past, but a former customer who has been sabotaged by UPS. I had a notebook PC brought by a friend to a UPS store to package and send to Hawaii from New Orleans. The 2-day priority shipment arrived in 4 days(my friend was not told the weekend involved doesn't count). Fortunately, the recipient received it prior to his flight to Asia, so no harm done. The cost, however, was outrageous. In additin to the $61.48 cost of delivery, he was charged $27.00 for wrapping the PC(Christmas gifts seldom are charged more than $10 or $15!), but that cost notwithstanding, he was charged an ADDYIONAL $98!!! So the total cost was $159! I called UPS's tracking number(there is no way to send UPS a E-mail , complaining and get someone to answer) and the phone rep told me UPS has no control(they don't own) these UPS stores, so I'm out of luck. How does a company like UPS just allow anyone to use their name and have no responsibility for charging anything other than"whatever they want"(his phrase, not mine)? I have tried, unsuccessfully, to reach someone in UPS's management structure, specifically to their marketing/pr department, but no luck so far. Can anyone here help?