If you could change only one thing at UPS what would it be ?

wayfair

swollen member
I invite you to sit in a delivery center office during the day and help the OMS answer phone calls from customers who are freaking out over their boxes. If people didn't care so much about when they got their boxes the post office would have put us out of business a long time ago.
I'd figure out the magic button *hold*
 
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