Hi, I sold a Yamaha Motif Synthesizer Keyboard on ebay. I brought it in to my local UPS Store and paid them to package it and ship it. The buyer recieved the item today and said it was not packaged well and the item was damaged because of it. She said there was only peanuts in half the box, and on the side w/o peanuts, the keyboard was damaged and one of the keys no longer works because of it.
I'm still awaiting pictures from her to verify the damage, but I went ahead and started the claims process already. Assuming she is telling the truth, they are scheduled to come back to her and pick up the item tomorrow, inspect it, and ship it back to me.
I have pictures of the item before shipment to prove it was not already damaged prior. The total sale through ebay was $595 for the item, which I will now have to refund to the buyer in full. Considering UPS packaged it and I declared value for $650 (adjusted for shipping costs), is there any way I could end up NOT getting my $595 claim back from UPS?
I shipped something about a year ago that was packaged myself, and it got damaged during shipping. I was almost denied for insufficient packaging, but ultimately I fought and was awarded my full declared value back. But it was a long drawn out process that I had hoped to avoid ever happening again, which is why I chose to pay extra to have them package it this time. I feel like I did everything right, but I just want to know if there's any loophole or something that they could try to use to deny my claim this time?
Thanks
I'm still awaiting pictures from her to verify the damage, but I went ahead and started the claims process already. Assuming she is telling the truth, they are scheduled to come back to her and pick up the item tomorrow, inspect it, and ship it back to me.
I have pictures of the item before shipment to prove it was not already damaged prior. The total sale through ebay was $595 for the item, which I will now have to refund to the buyer in full. Considering UPS packaged it and I declared value for $650 (adjusted for shipping costs), is there any way I could end up NOT getting my $595 claim back from UPS?
I shipped something about a year ago that was packaged myself, and it got damaged during shipping. I was almost denied for insufficient packaging, but ultimately I fought and was awarded my full declared value back. But it was a long drawn out process that I had hoped to avoid ever happening again, which is why I chose to pay extra to have them package it this time. I feel like I did everything right, but I just want to know if there's any loophole or something that they could try to use to deny my claim this time?
Thanks