We have to call in ( I usually just text them) if we have 4 pd send agains or more, one business being closed for a funeral can eat that up. I do try to indirect when feasible. When I started driving I was told that when we get a package delivered on the first attempt we make money, second attempt we break even, third we are loosing real dollars. With this in mind the division managers sometimes get honed in on send agains ( the 3/4 of a load would surely trigger that response). I also figure that for every stop I don't get delivered today, I have one more stop to do tomorrow.
My stance on the cell phone is that I pay for my service to benefit ME, there are times that is also benefits the company, no problem. When the company starts demanding I use my cell to call in, then I start demanding they get me a company cell phone, the conversation is then done. Griff, I understand that you are all about the money and that's fine if that is your motivation. However I am not motivated by the money, but by how much time I get to spend with the people I love and WANT to be around. If I use my cell phone to conduct UPS business on my own accord, then well that's my business.