The latest phase of Profit-Service-People will be revealed to you shortly as your manager tries to explain why your insurance premiums are going to rise sharply. Isn't it a strange coincidence that just after FedEx announces disappointing profits, your medical premiums shoot straight through the roof? What an excellent way to boost that faltering bottom line---through your employees. Remember, there willl be a "pay adjustment" in March, so don't feel bad!! The puny raise you get will still cost Fred only slightly, and he gets from now until March to fleece you for those additional premiums. For you doubters and Purple Kool-Aid drinkers out there, please remember that FedEx is self-insured, so they have an incentive to not only raise your rates, but to deny you care. That Fred, always thinking of us and not himself. How did we ever get so lucky?