If you were a courier you'd know. And it's not about the one being held accountable, it's about the one who makes assumptions about how everyone else works and is constantly prying. Not talking about Operational Needs, who has a real problem with a specific courier. Talking about those who always think they know what's going on, who are always snooping, who have axes to grind over nothing. Pain in the backside couriers who are either the mgr's buddy or the mgr's worst nightmare. If you've never worked in a station with a mgr who heads a clique you wouldn't know.