Unfortunately the current micro-managing, abusive posture upper-management is taking is only creating a revenge minded uncooperative workforce. This is no recipe for a successful company to move into the future with.
We all watched UPS create many of its own problems because of short staffing and under-planning their operations through the years. Many of us were still willing to try to help this company when we weren’t treated so badly. Gone are the days now when the average driver goes above and beyond their job responsibilities to help the company function. In many cases you are even disciplined if it takes any extra time to do your normal duties by trying. I no longer meet other drivers to trade misroutes, no longer try to deliver misroutes, no longer wait or return for pickups, no longer make easy second attempts on send-agains, no longer try to explain additional services to customers, no longer spend time getting sales leads, and no longer try to fix my EDD. UPS upper-management made me this way.
What upper management doesn’t understand is that they can’t do it themselves. They need a cooperative and helpful workforce and are now in a position where they must earn it back. This may be the beginning of the end of UPS if that doesn’t happen.