Amazon really preys on the less fortunate. It’s kind of sad. I had a run where my last stop was an Amazon warehouse first thing in the morning around 7am. You can’t even begin to imagine how many people that worked there walked very long distances to get to work. I would see people miles down the road walking the highway to get there. I know on one hand they are giving people a job, but the least the richest person in the world could do, was pay them a living wage.
Then I saw this article today. Bezos would sell Amazon in a second before he would allow unionization so people could be paid a fair wage.
Inside Amazon’s Secret Program to Spy On Workers’ Private Facebook Groups
The company has a sophisticated and secret program that is surveilling dozens of private Facebook groups set up by workers, internal documents and reports show.
By
Lauren Kaori Gurley
By
Joseph Cox
September 1, 2020, 6:51pm
Tuesday, after news that Amazon was hiring an intelligence analyst to
identify labor organizers went viral, the company said the job listing was made “in error.” But internal documents, reports, and an online tool left on the open internet and viewed by Motherboard shows that Amazon has for years had a sophisticated, secret program and team to spy on its workers in closed Facebook groups.
The social media monitoring tool and reports generated by it were left exposed on the domain
www.sharkandink.com, which has no obvious ties to Amazon, and the tool does not use traditional Amazon infrastructure. But the files and reports left exposed have direct links to Amazon, and after this article was published, Amazon confirmed that the tool and the surveillance reports were generated by the company.
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According to the files left online, Amazon corporate employees are getting regular reports about the social media posts of its Flex drivers on nominally private pages, and are using these reports to diagnose problems as well as monitor, for example, drivers "planning for any strike or protest against Amazon." The reports have the full names and posts of drivers who post anything noteworthy in one of dozens of closed driver Facebook pages, intended for use by Flex Drivers.
Here is an example of a report that was redacted by Motherboard.
Among the files left online is a document called “social media monitoring” that lists closed Amazon Flex Driver Facebook groups and websites across the world, as well as open Flex driver Subreddits, and the Twitter keyword "Amazon Flex." Forty three of the Facebook groups are run by drivers in different cities in the United States.
“The following social forums mentioned in the table are to be monitored during the Social media process,” the document reads. Facebook groups being monitored include “Amazon Flex Drivers of Los Angeles,” “Amazon Flex Drivers,” “deactivated Amazon Drivers,” and dozens of others.
Amazon seemingly asked employees to keep this monitoring secret. A login page included in the files says “the information related to different posts reported out from various social forums are classified.
DO NOT SHAREwithout proper authentication. Most of the Post/Comment screenshots within the site are from closed Facebook groups. It will have a detrimental effect if it falls within the reach of any of our Delivery partners.
DO NOT SHARE without proper authentication.” (An entire list of the social media pages being monitored is embedded below.)
These posts are monitored by something called the "Advocacy Operations Social Listening Team," according to one document on the website titled "Social Listening SOP." According to that document, people on the listening team are supposed to "capture posts" written by Amazon Flex drivers, who are known as "Delivery Partners" or "DPs", categorize them, investigate them (or flag them for investigation), and add them to a report.