The things customers say or do...

Discussion in 'UPS Discussions' started by upsmanclt, Jan 6, 2013.

  1. upsmanclt

    upsmanclt Member

    Just curious as to what other's favorite pet peeve might be when dealing with customers. Don't get me wrong I care about the customer, as much as UPS let's me these days, but they do and say some of the darnedest things. My recent favorite is...

    After DR'ing package, I'm walking back to the truck or even in the truck getting ready to pull away and a customer will shout, with package in hand, "Do I have to sign for this?"
  2. Jones

    Jones fILE A GRIEVE! Staff Member

    "Whoah, what's this? I didn't order anything!"
  3. Gumby

    Gumby *

    My favorite thing is when you pull up right in front oh the house and the customer is at the door. You beep your horn and wave to them....then you go into the back of the truck to get the package...they close there door and go back inside...then when you knock on the door they act like its a big suprise that you have a package for them!!!!
  4. Re-Raise

    Re-Raise Well-Known Member

    I hate when they open the door, apparently oblivious to their stupid dog barking and growling at their feet.
  5. UPSGUY72

    UPSGUY72 Well-Known Member

    I like it when you leave a package ring the bell and walk back to the car you turn around see the customer open the door look around and go back inside without picking up there package.
  6. 1080Driver

    1080Driver Active Member

    When walking to lunch with a few other drivers, hearing "what's this, a union meeting??"
  7. BrownArmy

    BrownArmy Well-Known Member

    Customer opens the door as I'm walking up,

    "Is that package for me?"

    No, I just walked up your super long driveway to give you a package for someone else.
  8. The Blackadder

    The Blackadder Are you not amused?

    I have one that every single time I go to her house she ask me if that is for her address, says her whole address town and all. I mean really it is now just funny I think she must have OCD or something. She is very nice to me, just cracks me up.
  9. Harry Manback

    Harry Manback Robot Extraordinaire

    I love it when they get something NDA on Christmas Eve and say " I can't believe you guys have to work on Christmas Eve!"
  10. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I love the customers who feel it necessary to include the desired delivery location as part of the address. While it may be helpful to a cover driver it is annoying to the regular driver, especially if the customer is a regular.
  11. Gumby

    Gumby *

    i like when a cstomers says Hey UPS guy,,,,,,,,,, you have been doing this route for a long time, did you ever consider taking on a management position? Then they look at you like some kind of a crazy person when you say HELL NO!!!
  12. Hroller

    Hroller Member

    Customer: "...a package? What is it?"

    Me: "I have been so busy today I haven't had any time to open it and find're on your own"
  13. Hroller

    Hroller Member

    I walk up to the front door, set the package on the front porch, ring the bell, then climb into my truck.

    Customer comes to the door, yells out to me...."where is it?"

    Me: "look down at your feet"
  14. Hroller

    Hroller Member

    Customer: "who's it for?"

    Me: "someone at this address"
  15. serenity now

    serenity now Guest

    i tell them "it's probably a gift; someone loves you"
  16. Hroller

    Hroller Member

    Delivering a package to a customer who the day before the fill-in driver couldn't find his house. (no posted address)

    Customer says: " they called and said they couldn't find it....UPS has been delivering here for 40 years!"

    Me: "that driver that has been delivering here for 40 years just retired, the new driver is having a hard time getting to know the route"
  17. trickpony1

    trickpony1 Well-Known Member

    When people don't have the COD money and ask, "....can I pick this up at the Post Office?".

    I say, "sure and take this with you" (as I hand them a delivery notice).

    I was in my PC and rolling before they figured it out.
  18. Anonymous 10

    Anonymous 10 Guest

    You're always smiling.
  19. gingerkat

    gingerkat Well-Known Member

    I got this one a lot "wow, they let women work for UPS?" I'm playful and would say with a huge smile & a wink "yeah, and we can vote too".
  20. serenity now

    serenity now Guest

    no you didn't :surprised: