Our ctr recently went on EDD/PAS....ALL the horror stories that you hear are TRUE, they are happening at our ctr. This happened despite good cooperation from the drivers during the setup. But what is worse is the total arrogance of the ie people. You can talk to them about service issues (Delivery Times,etc) till you're blue in the face & they will blow you off every time. These Idiots Extrodinaire (IE) will hardly give a good on car sup the time o' day. Pathetic!