TSG WAKE UP! UPS rules with fear and intimidation

tieguy

Banned
Agree with both of you said:
This board seems to be available for everyone to share their opinions and feelings about our company. Some folks appear to think it is just available as a pep-rally for UPS. If this is the case, why not just have UPS'ers.com and leave it at that. Aldus Huxley gave us a blueprint for this in his book Brave New World. Hold on,.......... I'm taking my soma right now -- ahhhhhhh.

good post except for the part I quoted. You kind of jumped into that point and I was not sure why you did.

We all have our likes and dislikes about this company as any employee will. I think even the most hard core hater at UPS will usually still enjoy the people he/she works with and most of their customers. People and customers are a big part of any job. Once you know the bills are taken care of.
 

upsdawg

UPSDAWG
Too lazy to login said:
Tie,
I can't say my experience can let me say this statement is completely accurate. I've worked in other industries where UPS delivered to and I haven't seen where they have the time for that much socialization. The drivers I encountered were polite, but all business. My guess is they really have to hustle to perform their duties and don't have alot of time for chit-chat or sight-seeing.

Too Lazy----Apparently you don't know the "Average " Driver---I would bet that they treat the customer the same way that the customer treats them. I know of several customers who love their driver to the point that they have coffee/soft drinks/cold water available for them---they are invited to company special events. like BBQ's......and the drivers love these customers too!! I know of several drivers who have met their lifelong partners at customer locations.......so there must have been some "Extra" time spent at these locations!!

I drove for 12 years........and that was a long time ago......and I still miss a lot of old customers---I have visited them in the hospital--and vice versa--I have donated blood for their family members---there is a special bond between some ...I want to say most...drivers and those special customers out there!!

So, I guess my point is---don't judge all drivers on the actions of a few!!
 

upsdawg

UPSDAWG
TSG------some updated information regarding Information Marketing,which is a group within PSI. We have some Corporate PSI folks in my district in California.The decision was made to relocate all of them--management .as well as specialists ( about 12 in all) to Atlanta......we have never relocated Specialists before, that I am aware of, but apparently we feel that these Information Technology people in PSI are so worth while, we are spending .....$50k each to relocate them!! UPS does value our Technology people--maybe not some of the TSG folks who were not given an option of other work, and I do feel bad for those of you that are in this category----but it is not a Carte Blanch cutting of jobs everywhere at UPS.

It appears that there are a lot of Tech Folks outside Atlanta where they pool their resources-also a large Supply Chain Technology location--a think tank of techies---to determine what cutting edge stuff we can do for our current ,as well as potential new customers.
 
G

Griffen

Guest
upsdawg said:
TSG------some updated information regarding Information Marketing,which is a group within PSI. We have some Corporate PSI folks in my district in California.The decision was made to relocate all of them--management .as well as specialists ( about 12 in all) to Atlanta......we have never relocated Specialists before, that I am aware of, but apparently we feel that these Information Technology people in PSI are so worth while, we are spending .....$50k each to relocate them!! UPS does value our Technology people--maybe not some of the TSG folks who were not given an option of other work, and I do feel bad for those of you that are in this category----but it is not a Carte Blanch cutting of jobs everywhere at UPS.

It appears that there are a lot of Tech Folks outside Atlanta where they pool their resources-also a large Supply Chain Technology location--a think tank of techies---to determine what cutting edge stuff we can do for our current ,as well as potential new customers.

Good information. Haven't heard this back in my district.

Everything mentioned above, however, is for TSG Management, nothing here for hourly. Still, very interesting.

One of the problems with UPS management is that you could be a Technology management Supv/Manager that loves his job one minute, and in the hub yelling at folks to unload quicker in another.
 
Y

Your Username:

Guest
Griffen said:
Good information. Haven't heard this back in my district.

And you probably won't because it's not such good information, IMO.

First problem with the post is that it costs considerably more than $50k to relo someone.

Try doubling it and you'll be closer to the average cost.

In certain cases you'd have to double it again to be in a realistic range.

That is one reason relocations don't happen much anymore.

I suspect that NO specialists will be relocated, though their work may be.

There may be a few managers relocated, but that'd be *only* if UPS absolutely couldn't find someone locally (in Atlanta) that could do a passable job.

Cost is just way too great and UPS is still in cut/containment mode regarding such expenses.

Someone misunderstood something, IMO.
 
A

AnonymouslySubmitted

Guest
I think you really sell us all short on this point. UPS drivers for instance have a huge benifit in that as they deliver each day to other businesses they have a chance to see how others live and work. They have a chance to field the hundreds of questions they get from people looking for a chance to work at UPS and they have a chance to compare their employment to others. From my experience that assessment would be we work harder than most, compensated much better and overall the job is better than most we see. That exposure to other employement opportunities could also give that driver the chance to jump to a better job if he thought it was out there. You rarely see that happen.


I have to jump in on this one. I think with driver and other "non skilled" (I know there is
skill involved, but hear me out for a second) jobs, then UPS is a great place to be.
The original poster is correct in stating most people work there way up from part time
and get a degree and then stay at UPS and get rolled right into management positions.
This breeds a certain type of culture, which is very stagnant and suspicious about
the "outside" and consider degrees or the guy who got a certification 'a threat.'

The statement made about not being recognized for certifications proves my point.
UPS does not care about industry standard methodologies at all. If you are in an IT
position, just to and interview at another job and see how much you don't know.
You may be very good or even great at your job with UPS, but at another company you
would be an idiot, because that eXcel spreadsheet you call a project plan wouldn't cut
it and those made up processes would not fly with other industries actually embracing
and training their people for industry standard methodologies like ITIL, Six Sigma, LEAN,
etc. I work in a department which actually participates in a local IT community meeting
(I'm going to leave out names and actualities obviously for safety reasons) and all the
other people we meet during these conferences have been sent to training classes, had
certifications paid for, etc. Meanwhile, back at the ranch, we cannot even use the
methodologies names to avoid political 'fallout.'

Now, you're thinking, OK, if it's so great at these other companies, then go work there.
Well, here comes the damnation: Most of these people with 10 times the qualifications
I have, make 10 grand less! THAT is why so many people with "skilled" jobs at UPS are
miserable, because they are trapped and each day making a decision to sell their soul,
basically. Meanwhile, the other half who don't bother to get certified or continue their
education or participate in any industry user groups / forums go right along happily
and probably even get promoted, further agitating the person who got a certification
or went back to school.

It can be maddening, trust me. I always liken the UPS experience to that movie
with Tom Cruise, The Firm. You literally have to be willing to pack up and haul out
and take a pay cut to try and find a rewarding job to build your skill set. I just had a good
friend actually do this. He went back to school, finished up a masters degree and guess
what UPS did? Nothing, and even moved him to a spot he didn't want as if to say, so
you thought you'd move up, we'll show you. He went to another company in town, took
a 10K pay cut to do it, but guess what? Within the first six months they had paid for
him to become certified in multiple industry products, actually
sponsored him to host a local user forum when he asked to do it, etc. Now, here he is,
like I said before, with MORE skills and MORE industry exposure, making 10K less.

IMHO, this is why you have so many people who have "been quitting" UPS for 20 years.
 
U

UPSLT

Guest
UPS is a great place, but it has few great jobs. The prestige of UPS is great, the benefits are great, the pay is great, but, hell, this is not all there is to your working life.

What so many people continue to argue, and what so many others clearly miss, is that while UPS is great, most UPS jobs are not.

As far as a union in TSG, I don't know how it would all work out. It just might be worse, but neither you or I can know this. However, I can tell you that if you think TSG is currently based on personal achievement, you really know nothing about the department. It is really based on a union-like model.

That sums up my version of UPS pretty much with the exception that pay is great. I've watched 10 people leave my little version of UPS for at least 10-15k a year more in the IT field. UPS pays well to get you in the door, they just refuse to give you more money once you're in.

So long as you're in management with a cushy hold on your MIP bonus, life aint so bad. Living hourly with no chance of ever getting a decent raise in a city which demands a higher salary means life is paycheck to paycheck.

Now, I'm not in TSG, but I am in an IT field - so I don't know how bad you guys have it, but I know people in both my company and in IS Maryland are bailing out left and right for better jobs.

And incensed has it right - they treat us like a union anyway, no need to bother signing up for anything. Everyone gets paid the same, even the girl who gets hired in a tech support job who can't figure out how many seconds are in a tenth of a minute. It's BS and the only thing you can do is get out while you can. I'm on my way out, just need to snake a few more training classes out of this place before I go.
 

BURMDPsupe

Well-Known Member
...I drove for 12 years........and that was a long time ago......and I still miss a lot of old customers---I have visited them in the hospital--and vice versa--I have donated blood for their family members---there is a special bond between some ...I want to say most...drivers and those special customers out there!!....


UPSDAWG, you my friend have reached "professional" status. In my eyes, the "professional" delivery driver establishes a special bond with his/her customers...it's part of the service. Anyone can drop off packages and run out the door, but the service that you provide, much like most of the UPSers out there, promotes loyalty, which in turn provides all UPSers with job security.

I too still miss a lot of the customers from my delivery areas.

M-
 
L

LMTer

Guest
UPS talks a great game such as these, quoted directly from their policy book. ?People are our strongest asset?. ?Our most valuable assets are loyal and capable people?. ?The strength of this company is its people?. ?We build our organization around people?. ?We insist upon the integrity of our people?. However the truth of the matter is that UPS has no integrity and they could not care less about their people. UPS believes in management by fear and intimidation. They believe that a good employee is the employee who is always wondering if today is the day they get fired. ?Work hard and we will take care of you?, and ?you have a job for life?, are words often heard from management. However, UPS believes the way to manage people is to hold out the carrot of non-existent security, then pull the rug out from under them. And when you question them, what happens? The employee is leaned on and brow-beaten until they conform or quit. Oh yes, UPS is good at this. They have it perfected. And do you know why it works? It works because we have no one on our side! We have no one who stands up for our RIGHTS! IT WORKS BECAUSE WE ARE NOT UNIONIZED!!!

I know you. This has nothing to do with job security. You saw a PE mechanics pay stub once and you want that kind of money. And oh yeah, you have a huge chip on your shoulder because you got yelled at for texting on your cell all day and for having a crappy attendance record and are on discipline. You'd rather UPS pay you an outrageous wage every day for cruising the hub looking for new tail instead of DOING YOUR JOB.

The IMA can't save your job if you keep calling off for stupid reasons.
 

ImpactedTSG

Well-Known Member
I know you. This has nothing to do with job security. You saw a PE mechanics pay stub once and you want that kind of money. And oh yeah, you have a huge chip on your shoulder because you got yelled at for texting on your cell all day and for having a crappy attendance record and are on discipline. You'd rather UPS pay you an outrageous wage every day for cruising the hub looking for new tail instead of DOING YOUR JOB.

The IMA can't save your job if you keep calling off for stupid reasons.
I think I know who you are referring to. LOL
 

momof3boys

New Member
wow do i agree w/u.my problem is i work for ups in the mailroom & i'm in the union.i've been there for 7yrs.i love my job & i'm pretty good @it.recently my ctr manager told me i was laid off.a drv then took a day off for me & a fellow worker took another day off for me so i was saved for this week.i also have a vacation that i was going to take on my childrens vacation the last week in april.my ctr manager is forcing me to take my vacation next week telling the oms & my supervisor that.i said i wan't to work if i can,but he said that there is 8drvs being laid off in bangor me(i work in the rockland ctr)and they have to be sent somewhere so it looks like i will be laid off.heres the kicker-a drv who got transferred to bangor is leaving the 14th for a drving job & another drv is taking a job and still my ctr manager is telling me i am going to be laid off.as long as there are only 2drvers on local sort @ ngt then i should be able to work.i think the ctr manager is being dishonest and :censored2::censored2::censored2::censored2:ty.he's told me every ngt for a week that things are really bad & everybody is getting laid off,but apparently that is not true.love the benefits & pay.union doesn't help part timers only drvrs,but we are still required to pay union dues.should i fight to keep my job or say to hell with it and find another job.i feel very used & cheated.i can't sleep,concentrate,or do anything.i'm terrified that i'm going to let my family down & lose my job.should i write to ups or the union or just give up & put up with this crap??is there anyone out there with suggestions??can anyone help me please???i'm desperate for help.i feel the ctr manager is only laying me off to make his figures look good not because of no work.please help please:whiteflag:
 
B

BackOff

Guest
I dont think that any Techs or Management would want TSG to Unionize, however here are the recent realities we have been faced with.

1. PMT is unfair: You are held accountable for things which are out of your control

A. Sev2 and Sev5 logs which are completed same day are counted against your Completed to Plan and it counts against you your score
B.If the Desk or someone transfers you a log after your day is over, you are unaware, therefore you do not place a note in it, and it counts against you your score.
C. Descretionary days counts against you Completed to Plan and it counts against you your score
D. Descretionary hours count againts your Completed to Plan and it counts against you your score
E. These new Scores will most likely be used to calculate your raise, based on items out of your control

2. Tech rotations:
A. We are not management and do not get stock but are forced to move
B. Positions used to be posted and people would put in for them, there is no consistency.
C. Our home and family situations are no longer respected
D. No other Admins are moved at a whim

So listen up Managment and Union Busters, if you dont want us to unionize, these are the issues you must address. For if you keep it up, many will take the less of two evils, and it appears that management is currently more evil. At least we would know the moves would be done by seniority and accounability on items out of your control would be changed. Jim Casey once said "If we treat our employees fairly we should not fear a union". The irony is if you treat them fairly then they dont need to unionize. Your Move.
 

Deeohem

Well-Known Member
1 I disagree. I don't think that PMT is inherently unfair. I do think that it is a decent tool that is being used in bad ways and, combined with HDFS Reporting is being used primarily as a stick.

1A I just happy that High Sev logs don't count as Completed unplanned. There is an issues with the whole idea of Completed to Plan and high-sev logs. It's not just that they don't count as Completed to Plan, but while we are working on them, we aren't working on planned logs. If we can't find a way to still work on our planned logs, then that score does suffer. This combination leads to a negative unintended consequence. If I assume that I'll spend an hour working Sev 2 and Sev 5 logs, I'll plan a lighter day so that I have time to work on my planned logs. I get those done and there's time left in my day, well, I get yelled at for unplanned work, so I find admin work to do.

1B If a high-sev log comes in after hours, then my partners who are on duty get it and put in notes. I've never been held responsible for that. What would be an interestign question (don't think it's ever been addressed either way) would be Sev 6-9 logs that come in. If one comes in Friday after hours, I'm not going to even know about it until the 24 hour contact time is up. When it does come up, I have a simple written answer. If I am responsible to check my logs and put notes in them over the weekend, then I will clock on for 15 minutes on Saturday, and again on Sunday to check logs and make notes.

1C,D yes and no. If I can plan on taking off early tomorrow or taking the whole day off, I can put that time into PMT and plan the day after. If it's unplanned due to sickness (mine or my children's) then yes Completed to Plan will reflect that. Management's response is that the threshold isn't 100%, so they allow a certain percentage of days for this to happen. That sidesteps the issue.

1E no doubt about it. ATPA WILL include Completed to Plan and Completed Planned.

2 Tech rotations? shift or location? Not sure if there's anything I can do if management decides they want me working midnight to 8. relocation is simple. If UPS cares enough to fire me if I don't move, then they can care enough to pay for it.
 
PMT, HDFS, Severity 2 and 5, Self Service Order aso aso. aso.
Wake Up!
This is manager toys. Not yours.
One tip:
If you see all that stuff as being a computer game then it will work fine.
If you put data into that might more or less reflect reality then you have a RED REPORT.
This tool is designed that way.

Lets tell you how we "use" this tool:
We fill out pmt. But that what we put into the system has nothing to do with reality. We do not insist on Self Service Orders, or make notes on SEV 5 cases. Who cares.

In the beginning days of PMT we had been told, that filling out that stuff makes our job save. Thus we did it. But 2 years later corp tsg manager went to europe and ordered: for every 100 PCs 1 Tech. This had nothing to do with what we typed into PMT.
Thus, what ever you do with those tools. That has nothing to do with your job. Thus handle it that way.
E.g. I had a sup that had every year a 110% Balanced Score Card. I asked him how he handles that. He told be, that he simply makes the BSC 110%.
Has nothing to do with reality. Nobody really cares.

Simply do pmt and all the other stuff that way or just do nothing. That has nothing to do with your job. Trust me.
 
B

BellRings

Guest
1 I disagree. I don't think that PMT is inherently unfair. I do think that it is a decent tool that is being used in bad ways and, combined with HDFS Reporting is being used primarily as a stick.

1A I just happy that High Sev logs don't count as Completed unplanned. There is an issues with the whole idea of Completed to Plan and high-sev logs. It's not just that they don't count as Completed to Plan, but while we are working on them, we aren't working on planned logs. If we can't find a way to still work on our planned logs, then that score does suffer. This combination leads to a negative unintended consequence. If I assume that I'll spend an hour working Sev 2 and Sev 5 logs, I'll plan a lighter day so that I have time to work on my planned logs. I get those done and there's time left in my day, well, I get yelled at for unplanned work, so I find admin work to do.

1B If a high-sev log comes in after hours, then my partners who are on duty get it and put in notes. I've never been held responsible for that. What would be an interestign question (don't think it's ever been addressed either way) would be Sev 6-9 logs that come in. If one comes in Friday after hours, I'm not going to even know about it until the 24 hour contact time is up. When it does come up, I have a simple written answer. If I am responsible to check my logs and put notes in them over the weekend, then I will clock on for 15 minutes on Saturday, and again on Sunday to check logs and make notes.

1C,D yes and no. If I can plan on taking off early tomorrow or taking the whole day off, I can put that time into PMT and plan the day after. If it's unplanned due to sickness (mine or my children's) then yes Completed to Plan will reflect that. Management's response is that the threshold isn't 100%, so they allow a certain percentage of days for this to happen. That sidesteps the issue.

1E no doubt about it. ATPA WILL include Completed to Plan and Completed Planned.

2 Tech rotations? shift or location? Not sure if there's anything I can do if management decides they want me working midnight to 8. relocation is simple. If UPS cares enough to fire me if I don't move, then they can care enough to pay for it.

This PMT thing is an abomination. It has nothing to do with Information Technology in any other company. Yes, other companies keep stats on call volume and log completion, etc. But, I don't know of any company that has all the asinine rules that PMT has. It is merely a tool created by UPS to attempt to apply the same type of pressure to IT as it does to drivers.

With the drivers, there is a sense that revenue is being generated. With TSG, the value in not as tangible.

PMT was the straw that broke this camel's back. I left UPS last year. I was already miserable, but PMT was that extra kick in my teeth that I needed to leave.
 
9

9ytjjh

Guest
PMT, HDFS, Severity 2 and 5, Self Service Order aso aso. aso.
Wake Up!
This is manager toys. Not yours.
One tip:
If you see all that stuff as being a computer game then it will work fine.
If you put data into that might more or less reflect reality then you have a RED REPORT.
This tool is designed that way.

Lets tell you how we "use" this tool:
We fill out pmt. But that what we put into the system has nothing to do with reality. We do not insist on Self Service Orders, or make notes on SEV 5 cases. Who cares.

In the beginning days of PMT we had been told, that filling out that stuff makes our job save. Thus we did it. But 2 years later corp tsg manager went to europe and ordered: for every 100 PCs 1 Tech. This had nothing to do with what we typed into PMT.
Thus, what ever you do with those tools. That has nothing to do with your job. Thus handle it that way.
E.g. I had a sup that had every year a 110% Balanced Score Card. I asked him how he handles that. He told be, that he simply makes the BSC 110%.
Has nothing to do with reality. Nobody really cares.

Simply do pmt and all the other stuff that way or just do nothing. That has nothing to do with your job. Trust me.

I spend more time filling out PMT than I do actually doing computer work/repair. It requires more falsification than truth to keep everything kosher.

I don't know a single tech that doesn't make up their PMT to keep the sups off their back.

I don't know a single TSG sup that isn't aware and ignoring the PMT lies.

I don't know a single TSG sup that doesn't fudge their BSC.

It is sad.
 
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