Turdferguson
Just a turd
I found out about it after a customer came in raising hell about a package that kept floating around the building and it had a "delivery synchronization " exception it ETT. Had no clue what it meant
UPS Synchronized Delivery
- Thread starter Turdferguson
- Start date
FrigidFTSup
Resident Suit
They did a terrible job of informing everybody about what is going on. I was the one who informed my center manager about it after calling IE to figure out what was up.
Imagine how much easier this job would be if we all communicated.
Turdferguson
Just a turd
Same here. center manager had no idea what it was, and it took the IE guy a day to get back to tell me what it was
upschuck
Well-Known Member
I vaguely remember one box like this earlier this year, I think it was held 2-3 days, it said sync something something.
upschuck
Well-Known Member
What are we turning in the PO? Why send it 3 day, if it may take a 4-6 days to get there? 3 day is quite a bit more than is ground.
just chillin'
Rest in peace wooba
its the same lack of communication for all new services we roll out! i still have drivers, sups and OMSs coming to ask me questions about procedure for access point and now the new for us proactive response. hey, im just the freekin clerk.
FrigidFTSup
Resident Suit
If it is held it is delivered next day. We don't hold it multiple days. As for the 3 day it would be held if it arrived in 2 days, not the 3rd day.
upschuck
Well-Known Member
Ok, what % of packages are they hoping to delay, to find a mate?
worldwide
Well-Known Member
Of course the receiver matters, that's why UPS came out with My Choice. The customer paying the shipping charges (which is the shipper for consumer shipments in most cases) knows since they agreed to the terms. Most shippers send an e-mail notification to their customers with the tracking number so the receiver can certainly track the shipment. If the receiver has My Choice, they'll also know when the scheduled delivery date is.
Not everyone wants things as fast as possible. Amazon knows this which is why they offer multiple delivery options. They even offer incentives to their customers if you choose a deferred delivery instead of 2-day delivery. Many shippers also offer a free delivery option if the customer agrees to "ground" or deferred delivery.
A.T. Kearney asked internet users in North America what the acceptable timeframe for ecommerce order shipping is, for purchases that weren’t urgent. Almost a quarter (24%) of respondents—also the largest share—said that three days was the acceptable timeframe. Some 9%, said that four days was the acceptable timeframe, and 16% of respondents said five days was.
The point of this service is that it is offered to shippers that want the option for lower rates. In exchange, THEY make the decision on which ground and Sure Post packages they are willing to delay ONE day. If the receiver wants the package faster than ground, they can select NDA, 2DA or 3DS.
Everyone wants options, shippers and receivers. UPS is simply trying to provide everyone involved with options. I can't speak for you but as a consumer but I want as many options as possible so I can select what's best for my budget and time constraints.
FrigidFTSup
Resident Suit
I have no idea what the exact percentage, I would have to check in the AM. But from what I have seen it is an extremely small. We hold many times more SurePost packages for delivery next day.
clean hairy
Well-Known Member
But, the Customer is unhappy that it takes longer than fedex or the PO.
And, the customer is wondering why stuff they used to get in 3 days is now taking almost a week.
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FrigidFTSup
Resident Suit
Who we view as the customer is not the one paying the bill.
clean hairy
Well-Known Member
The one who places an order and has a choice who they wish to deliver it.
Ups who may take 4 days, or a competitor who can deliver in 3 days?
FrigidFTSup
Resident Suit
How many sites actually give you the option though? I get what you're saying, but if the people who are paying the bill are opting into this to save them money, and in turn us, who are we to complain?
dudebro
Well-Known Member
Usually you have a choice of speed, not carrier. The next thing most sophisticated shippers have is a system which will poll the rates for all the carriers / zones and pick the cheapest one.
It won't care if UPS is, or isn't, so by adjusting our pricing we might make it likelier that it picks UPS.
Beyond that, all they have to do is meet the minimums in their shipper contract to qualify for whatever discount they're getting.
It won't care if UPS is, or isn't, so by adjusting our pricing we might make it likelier that it picks UPS.
Beyond that, all they have to do is meet the minimums in their shipper contract to qualify for whatever discount they're getting.
Catatonic
Nine Lives
Most of these larger retail shippers are on a tiered discount contract.
Turdferguson
Just a turd
My main concerns with this is the half assed way it has been rolled out, with little to no information about it given to the people effected by it, and possible abuse of it to hide service failures
FrigidFTSup
Resident Suit
I worry less about the service failure bit than the half assed way it was rolled out. Too much confusion and no information
Turdferguson
Just a turd
I get to take the butt chewing for the service failure from the customer upset over their package
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