If you actually work every day at a UPS facility, there is no reason you could not have resolved this issue by simply taking the package to work with you, and asking any manager or supervisor you see to fix the problem. You had the tracking number, and you go to a ups building every day. You have the resources to determine with much more accuracy what actually happened with the original call tag. Any manager or supervisor could track this tag on our internal tracking program, and tell a lot about it, specifically, what driver made the attempt, and why the tag had not appeared on a control sheet. Asking for those answers on this forum is fruitless. If you had reported this to a supervisor in the building where you say you work, it would have actually helped in keeping this from happening, because the center manager would have discussed the call tag attempt with the driver who made it at 11:27, and your problems would have been solved. This would have helped prevent such failures in the future, not just with you, but with other customers. Flaming about it on a BC forum really does nothing to get your package on the way to Amazon.