just because its so much easier VT. rather than send 10 messages back & forth through the diad i'd rather just make 1 quick phone call. or if i'm not getting the answers i like from 1 manager i'll call another & get what i want. also theres been times when i dont get the messages they send at all(most likely the OMS forgot to send it). When they start getting out of hand, last week they called me while i was in the doctors office to see what time i would be in even though i told them at least 4 times the prior day when i would be in, then i tell them dont call me until they start paying my bill.
Fish, you kinda contradicted yourself here. On one hand you say it's easier for them to have your number and call you on duty and for you to call them about duty-related issues.
On the other hand, you admit it gets out of hand! Them calling you at DR office! I can't imagine this scenario...calling me on my off time...ON MY CELL PHONE!
OK, it may be easier to make one or two calls, BUT, are you getting paid by the hour? Are THEY the ones initiating the calls? If it's THEIR problem, then THEY gotta take the heat! In other words, they gotta wait til you get thru on that DIAD if that is procedure or they gotta wait til you can get to pay phone!
You say some messages don't even go thru on DIAD? Is that YOUR problem?
As a feeder driver, I use a hands-free, which has been approved, for my PERSONAL use. They have asked many times for my # but I merely tell them there are other ways of getting ahold of me and maybe they should have dispatched correctly in the first place.
Hi-tech, yeah, right!