The problem here with PAS is that while some of the drivers were able to input information, management here largely ignored what was offered. It was we will do it our way, by the map, and the way it looks good on the computer, and that is it. The driver has very little lattitude to make decisions on their own. And as a result, several routes have been added, the paid day is up, and customer service really has taken a hit.
Its pretty easy for someone behind a screen to make changes, but how those changes effect the real world.......
And of course, as has been mentioned, the routes, which had been relooped about 3 years ago at much cost and service failures, had to be relooped once again, causeing more issues with service. This service loss to the customer has played right into the arms of the postal service and fedex.
Pas is just one technology that will make area knowledge something of the past. With the other technologies, anyone can be trained in delivery within a day or so, and the system will keep management from having to cross train. One version has a windshield that actually has a "map/photo" of the area you are driving through, much like you get when you use Google street level. It will tell you which corner to take, and the house, along with any special delivery information will be highllighted.
While it can be used in the event that the drivers decide to walk off the job during a strike, that is not the reason it was created.
But if you think about it, strikes are very much outdated methods of protest. It hurts the workforce much more than it does the company. Especially the newer drivers and those trying to get into driving.
Commitment by management to do it the right way, input from the drivers that actually do the job, with the whole process being customer focused. Anything that is totally focused inward might look good on paper, but will cost us business.
Just my thoughts.
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