P
prodriver
Guest
You may have gotten that volume but it wasn't guaranteed after the 17th. There was a huge surge the week before Christmas with online shopping and most of that volume was going through the express system because of the ridiculous cutoff of the 23rd. The combination of poor planning, bad weather, and record volume is what caused the failures.
Bad weather is double trouble it makes it hard to deliver and people sit at home ordering more, even on rainy days you can see an increase in volume (non-peak)